If You're Having DirectX 11 Crash Issues, REPLY TO THIS!

[KaninUlam]

"Looks like my GPU is having a major issue but I'll just blame SE anyway"

That unexpected error lists nothing but ATI DLL, Kernel DLL and ntdll, there isn't a single ffxiv_dx11.exe. With that game screenshot, we have telltale signs that this is a problem with your hardware, not the game. Either your driver is having compatibility issues (can try a different driver version) or your GPU is simply dying.

In general, if the error has anything ati or nvw, it means your GPU ran into an issue and chances are fresh installing the driver will sort it out. The error doesn't tell exactly what happened, since we can't debug the game like the devs can, but it does point to components that caused the crash. If the error only has ffxiv_dx11.exe, ???, kernel and ntdll lines, then we most likely have a game issue (if you are to report it, your system info and what you were doing are necessary information, the numbers after + don't actually help the devs at all because the issue did not occur on their machine, they only know the game crashed but not why).

What if there are no errors and the game just crashes to desktop, is that hardware related? For reference, I have a stock ryzen 1700, 5700xt, 650psu, and 16gb ram.

[MrSigy]

I'll bump for the people that are experiencing this since 5.25 but aren't that active on the forums. Talking about the crashing to desktop without errors.

I know 11 people who have had it since 5.25

[Sove92]

What if there are no errors and the game just crashes to desktop, is that hardware related? For reference, I have a stock ryzen 1700, 5700xt, 650psu, and 16gb ram.

Impossible to tell. System info + events before the crash are still the best way forward.


And since some ppl above are not taking it properly, let's try this again.

When the game crashes, most of the time you will see a dialog popup with "An unexpected error has occurred. Exiting FINAL FANTASY XIV." followed by a timestamp. This is followed by the exes and libraries where the error occurred. ffxiv_dx11.exe (or ffxiv_dx9.exe, if you are playing DX9 version) is the game executable. ntdll.dll and kernel32.dll are windows components and these don't really point to anything relevant in player troubleshooting.

Now, atidxx64.dll is a component of the ATI graphics driver and there are multiple variations for Nvidia, but they all start with nvw and these all point to a problem with the graphics driver, which could also indicate a damaged GPU and given the artifacting on the earlier quoted post's screenshot, BSOD and the lack of any ffxiv_dx11.exes in the error prompt, we can quite safely say this is a hardware problem.

Now, how many error reports here show any ati or nvidia components in the error prompt? Not that many. So, no, I'm not saying you all have hardware issues, but this one player I quoted quite surely does.


Why a report needs more than just the error prompt? Because they only say which component and at which memory address the error occured in. Memory addresses are not static and change every time you restart the game. Without knowing the system information and the event prior to the crash, the devs have no idea where to even look at. The memory address information is only useful if you also have the crash dump, which the retail client does not provide in any useful form. However, if the devs are able to reproduce the crash, they can get a useful crash dump and find out why the crash happened and fix it.