If You're Having DirectX 11 Crash Issues, REPLY TO THIS!

[Epperson]

Crashing to desktop without any sort of Error or warning.
Tried to reinstall. Not sure if it has anything to do with recent graphics drivers or what.

[Keliandra]

Having the same problem here, I've tried a fresh reinstall of the game and my GPU drivers, as well as some of the suggested fixes without any luck.

Game just randomly freezes for 1-2 seconds before crashing to desktop without any error messages.

Ryzen 7 1700
RX 480

Nothing is overclocked on my system.

UPDATE: I tried disabling the AMD overlay, and this time I actually got an error message when the game randomly crashed!

An unexpected error has occurred. Exiting FINAL FANTASY XIV.
2020-03-26_ 18:14

ffxiv_dx11.exe+318245
ffxiv_dx11.exe+355C4B
ffxiv_dx11.exe+355C2D
???+1BC4C6E7DDC

[EnigmaticDodo]

Event Viewer lists an error code: RADAR_PRE_LEAK_64
Problem signature:
P1: ffxiv_dx11.exe
P2: 1.0.0.0
P3: 10.0.18362.2.0.0

Please correct me if Im wrong, but doing some google suggests that the game is about to memory leak and the computer ends the process before it can.

EnigmaticDodo, that's the most technical identification I have seen yet that explains what might be going wrong. A memory leak. One of the moderators here mentioned something about FFXIV having a memory issue (except they blamed it on us, for potentially running software that helps us cheat at the game, or something).

I speak from personal experience that PRE_LEAK can be a VERY costly error!

Reading through this thread, I can see we have collectively put in more time and energy to identify and solve the issue than Square.

Here's hoping they utilize the information to fix it!

[KaninUlam]

Bump until they address this issue. I want Yoshi P to mention this dammit!!! I know, wishful thinking!!!

Also ran memtest86 with no errors after 1 pass.

[SeoyoonRyuuLAMIA]

sigh... anyone here that havent played ffxiv for days and still viewing this thread hoping theres a solution or any sort of hope...?

[Sove92]

snip

"Looks like my GPU is having a major issue but I'll just blame SE anyway"

That unexpected error lists nothing but ATI DLL, Kernel DLL and ntdll, there isn't a single ffxiv_dx11.exe. With that game screenshot, we have telltale signs that this is a problem with your hardware, not the game. Either your driver is having compatibility issues (can try a different driver version) or your GPU is simply dying.

In general, if the error has anything ati or nvw, it means your GPU ran into an issue and chances are fresh installing the driver will sort it out. The error doesn't tell exactly what happened, since we can't debug the game like the devs can, but it does point to components that caused the crash. If the error only has ffxiv_dx11.exe, ???, kernel and ntdll lines, then we most likely have a game issue (if you are to report it, your system info and what you were doing are necessary information, the numbers after + don't actually help the devs at all because the issue did not occur on their machine, they only know the game crashed but not why).

[cult]

"they only know the game crashed but not why"

gosh, that must be so frustrating for them

[ArcaneDisgea]

"they only know the game crashed but not why"

gosh, that must be so frustrating for them

Correct. Which is why people making threads with just errors and no other info won't help anything, but like Sove said this is more likely their GPU than anything SE. For better or worse Square didn't manufacture the GPU nor did they install the drivers.

[KaninUlam]

"Looks like my GPU is having a major issue but I'll just blame SE anyway"

That unexpected error lists nothing but ATI DLL, Kernel DLL and ntdll, there isn't a single ffxiv_dx11.exe. With that game screenshot, we have telltale signs that this is a problem with your hardware, not the game. Either your driver is having compatibility issues (can try a different driver version) or your GPU is simply dying.

In general, if the error has anything ati or nvw, it means your GPU ran into an issue and chances are fresh installing the driver will sort it out. The error doesn't tell exactly what happened, since we can't debug the game like the devs can, but it does point to components that caused the crash. If the error only has ffxiv_dx11.exe, ???, kernel and ntdll lines, then we most likely have a game issue (if you are to report it, your system info and what you were doing are necessary information, the numbers after + don't actually help the devs at all because the issue did not occur on their machine, they only know the game crashed but not why).

What if there are no errors and the game just crashes to desktop, is that hardware related? For reference, I have a stock ryzen 1700, 5700xt, 650psu, and 16gb ram.

[MrSigy]

I'll bump for the people that are experiencing this since 5.25 but aren't that active on the forums. Talking about the crashing to desktop without errors.

I know 11 people who have had it since 5.25