my character was deleted?

[VioletFoxFaerie]

I did all of what you suggested. My friends didn't see me on the list anymore and I wasn't in my FC and i did check mog station and my character was completely gone. But I have her back now. They did the retrieval a few hours ago. and Now the only thing I am missing is yes my house is 100% gone which sucks so much! And would be fine except the housing retrieval guy in the housing district doesn't have all the housing items I had. D:

[Doozer]

I did all of what you suggested. My friends didn't see me on the list anymore and I wasn't in my FC and i did check mog station and my character was completely gone. But I have her back now. They did the retrieval a few hours ago. and Now the only thing I am missing is yes my house is 100% gone which sucks so much! And would be fine except the housing retrieval guy in the housing district doesn't have all the housing items I had. D:

It seems suspicious that a character would just disappear. And since your house/property was relinquished, that means it was either let go by the 'player' or the character itself was deleted. Like, by a live person. I feel like a bug in the system wouldn't fully delete a character and have all the same usual consequences. You may want to check if someone's watching your old property. I know people go nuts for buying houses, so there's probably a few watching it, but I wouldn't put it past someone to find a way to get into a person's account just to free up their house for purchase.

And like LalaRu said, get a security token. Changing your passwords won't help much if they got in once already.