Can I report people for buying multiple houses?

[worldofneil]

But just because the system doesn't prevent something happen doesn't mean it's within the rules.

I feel it's fair to point out that it also doesn't mean it's against the rules either.

When Square Enix initially added housing they didn't have any limitations on how many houses you could own. If they wanted to limit it they could have done that. I even remember at the time the wording on housing saying about it was per character, not per account.

Four years later they added in the purchase restrictions, although personally I think that was more because we as a community forced them to, not because they actually wanted to do it. SE has always said the restrictions were temporary and this was demonstrated when they removed the restriction on FC purchases not long after actually adding them. Maybe it caused problems with something else, but that was still their choice not to restrict FC purchases and they don't seem interested in putting them back again. Why they've never updated the housing site I have no idea as right now it's just confusing, but then since most people probably never see that site, I guess it doesn't really matter.

Also, additional evidence that they aren't bothered is when the initial restrictions came in they grandfathered in anyone with multiple houses and said no action would be taken against them.

It's up to SE to decide if they're going to enforce the rules. So far, they don't seem to be interested in doing so.

So who do we appeal to in order to get the situation address?

I think you've basically answered your own question. SE don't see it as being against their rules and like the GM said, the game lets you do it. If they didn't want you to do it, they would change it. Things like being able to friend your own alts is a good example of how they react when something happens they don't like. Both times that has come up SE rushed out a patch within days. Having multiple FC housing on a single account has been around literally years.

Anyone who wants to purchase multiple FC housing is free to do so as no part of the game says they're not allowed to. The only things that says it's not allowed is an outdated housing website that isn't even linked in-game and even then those restrictions were under "temporary restrictions".

I'm sorry that this isn't the answer you want.