Reread the conversation more carefully. All the GM is saying is that whatever the poster was inquiring about falls outside the scope of GM responsibilities to clarify or address.
The GM repeated it several times.
GMs are not an all powerful enforcement department. They have a specific set of issues they're allowed to address.
https://support.na.square-enix.com/f...la=1&kid=68093
They can't advise players on things outside of those issues beyond stating "do it at your own risk".GMs will assist with the following types of issues:
•Harassment
•Inappropriate Behavior
•Activities that affect game balance
•Real Money Transactions (RMT)/RMT Solicitation
•Impersonation
•Grief Tactics
•Item Reimbursement
Exploits of the housing system don't fall into any of those categories (the link at the end of the article gives a better description of what they mean by "activities that affect game balance") yet it doesn't mean that it's allowed. It's just not something the GMs handle.
The question becomes who does handle it so players can report it to the correct team that will investigate. The article that clarifies prohibited activities does include a "misuse of flaws" category, which multiple FC house ownership would fall under. It unfortunately doesn't state where players should report them.
Does it need to get reported to the Special Task Force? The support article says they handle "illegal activities" then lists RMT and third party programs as examples though doesn't say it's limited to those specific things. It does feel like their focus is on things outside of FFXIV that get used to disrupt balance within the game as opposed to exploiting flaws in the game.
So who do we appeal to in order to get the situation address? Do we need to appeal directly to YoshiP as we watch more and more players exploiting the system to own multiple FC houses and cut other players out of getting a house?