I hate to, but I think I put down healing for now. Please make it engaging again, SE.

[Saefinn]

Truthful, there is no entitlement for a response, no right for it. That doesn't mean we can't want one or ask for one or attempt to push for one.

They don't HAVE to do anything, they could close all the servers down and say "screw it". But if folks are paying for your service, communication is good and healthy and sustains a good relationship with customers, which in fairness the dev team are normally good for.

But it is a good way to keep away from disgruntled customers.

And coming from a customer complaints handling background for 5 years, a little bit of communication can go along way, it doesn't always have to be expansive. Sure you'll still get people who are self entitled still, but there's a difference between people who are disgruntled and those who are unrealistically entitled and difficult to please.

[Deceptus]

So because I'm on mobile I really can't go and quote your other reply, but you asked the same thing. The argument of "you telling your fairy to do multiple things is making the fairy tale up to 10 seconds to use an ability" is completely irrelevant and it misses the problem entirely. If I use MY oGCD to tell fairy to use WD followed by fey blessing, or w/e, I should get both, immediately,after I press the buttons, regardless of what fairy is doing. If the game wants to treat them like pet GCDs then they need to go back on the pet hotbar (which is funny, because when they WERE on the pet hotbar they never had a delay even close to this horrid).

This. I could heal multiple targets relatively easily and the fairy was decently responsive. Now she's not. It's that simple.

[Corbeau]

I'd be fine with the Fairy being nothing more than an origin point for a responsive set of fairy-themed skills. The delay can be pretty unforgiving currently and - worse - it really does not feel good to play.

[vtndll]

I'd be fine with the Fairy being nothing more than an origin point for a responsive set of fairy-themed skills. The delay can be pretty unforgiving currently and - worse - it really does not feel good to play.

That sounds like it might work. Making a set of skills that only be casted when the fairy is out. The odd thing is I don't remember having ghosting issues with the fairy before this expansion. Was ghosting abilities even a thing pre 5.0?

[Billythepancake]

That sounds like it might work. Making a set of skills that only be casted when the fairy is out. The odd thing is I don't remember having ghosting issues with the fairy before this expansion. Was ghosting abilities even a thing pre 5.0?

The worst that might have happened by the end of stormblood was that you might have to wait 1-2 seconds for them to do a single ability. Other than that, fairy worked great. Did what you told WHEN you told them. Was really innovative, to press a button and something happens when you press that button, not 4-10 seconds later.

[Sloprano]

And coming from a customer complaints handling background for 5 years, a little bit of communication can go along way, it doesn't always have to be expansive. Sure you'll still get people who are self entitled still, but there's a difference between people who are disgruntled and those who are unrealistically entitled and difficult to please.

That bears resemblence in the tech support position Im in: We support so much we can only assume no complaints = it's working. Not true all the time, but thats why encourage people to contact call center or email if there's anything at all. If we do get a unusual complaint or many cases about the exact same thing we need to look into it, like how we have a old universal printer queue thats stuck in users profile and causes some headaches in our branch, but there are other, even bigger branches that use this one actively. Changing it would in theory affect even more users negatively than it would help ours, so we find workarounds and deal with the cases with sudden new default printers as it's quick to fix. Same with a lot of other little requests: Too small to be distributed to the whole fleet, but not big enough that I can't set up some custom driver settings, devices or scripts for them.

And in the same essence we are users dealing with work: Everyone can do their assigned job, but see the massive cumbersome documentation program everyone uses is lacking features that would make your specific task easier or just not a hassle to do. Like we're all part of the Health department, but I enjoyed have more choices in the way I approach a problem and that made my day easier so I apriciated applications that let me perform several tasks at once with powershell or wsl and even have an errand intern. Others might prefer or just need the more straightfoward type with no whistles and be happy with it, and one might be set on conducting a behavioral scoring analysis but really like to be challenged so we set up their profile to open a random tool and today they have do the work in Paint.

When rolling out big new changes it always follows days and months of users having trouble getting used to it, not have gotten instructions and "I much prefered the old one, because I knew it." Self-awareness not withstanding, after that we've been through directors, managers, pilot users, testgroups and made announcements. Can never reach everyone on a place that is running 24/7 , so do what we can with posters, emails, webpage headlines and write KBs prepare our call center for known issues. Biggest boon for me is working in the field, and go out and meet my users. Been meeting a lot of disgruntled users who got stuck on the phone in loops between tiers, asking to repeat the same steps and when I get there gives me an earful barrage of what they think. I always let them finish, see the air go out of them and after they often start with "I know it's not your fault, but I don't feel like Im being heard, you know?" I say I understand and ask if they can show me the problem, sometimes it's a quick-fix, something I know I could ring them up and give simple instructions or remote-control, but if they've been on the phone for hours and not gotten help I like to think it not only helps our image but most importantly they feel they are getting heard and acknowledged.

Thats why I find SE approach as delicate as a sledgehammer to put in nails on a wall made of plaster: It was the omnious "everyone and their mom wanted balance, from every corner of the world" and they said "Pet hotbar gave people leprosy and" no wait, they didn't say that, didnt say anything at all. We are playing these jobs, and wonder why they thought it would kill them to drop here or in an interview: "Man lemme tell you, balancing healers is hard, but we want to make sure they are fun. So since we won't have a new healer for x.0 we want to announce we're gonna do <5.0 changes> then have a Q&A, and set up a testshard with some training dummies and spawn some coincounters, chimeras and mist dragons with friendly NPCs for people to play with then want to hear what everyone thinks." If point was to bring more people to the role, then I think a fourth healer with their current mind on oGCD fascination wouldve done much better job than rain xanthous perspiration on everyone who already enjoyed the AST and SCH, and would like even more options on WHM.

[Sloprano]

Let's just throw a temper tantrum whenever we don't get exactly what we want.

This is a point needed to be adressed, as my fight for return to 3.0 sometimes loses context. I had a simple wish for 5.0 Scholar: Fun.

A bit more fleshed out: "More fun than I had in 3.0". How does one achieved this? Nobody knows, and in fear of driving this thread off it's rails on semantics will say ll I know I had great nuf in 3.0 so I knew SE was capable. Had a bit of it in 4.0 and have none in 5.0. I would've taken anything that was a busy, versatile or unorthodox, or all three, you know, like 3.0 SCH. And evolution of the job that maybe took away, but added more to make way for bold new ideas and playstyles keeping me busy all the way back to Sastasha and beyond dots and arcanist tools so they paled in comparison. The potential was unlimited and I was ready for SE to blow my mind. Instead they threw some wet cloth my way that had already stagnated when I learned Broil had gotten it's second upgrade.

Sometimes on the "stages of grief" I drop to "bargaining" to try and see it from SE's point of view, but there is nothing to see and instead memories of Selene, pet hotbar, Arcanist and Cleric stance float to the surface and Im straight back up at "Anger."

Finally, yes, you are a consumer and you get what you pay for - access to the game. You are not entitled to an explanation for every decision they make. Do you go to McDonalds and demand an explanation for why their BigMac is the way it is? Didn't think so.

Is that a food analogy on a forum? Then lets go the whole way.

Im not worried about how the burger is made, cause they constantly barrage me with ads about how the cow was grown, lettuce raised and pickles picked right my local backyard in the greenest fields I've ever seen. What Im instead worried about is what I get and it's presented: ARR was new and unfamiliar, it was my first Happy Meal, only got better longer I ate and discovered the contents. Then HW was a fantastic Big Mac and seconds with cheeseburgers, good every time. SB started to supersize my coke and fries, while good was too much filler, the burger itself had it's meat but some taste and pickles had been taken off. I decided not to ask, because, hey, it's still somewhat good but noticed I dont go as often. Now Shadowbringer's story is a double big mac with Mcflurry at the end, really good and just right for a meal. Then afterwards when you come back for more they only give you a tray full of fries and throw two buns on top and says it's the only thing on the menu. Nothing but bland, unsalted, boring, tasteless filler with no condiments with no juicy meat or vegetables and I'm real sick of filler III.

Then I decided to complain, they used to serve nice and well-filling burgers here but now all they have are fries. I try to let them know "All you have is fries! You just broil it, there is no burger left!" and it's like I don't exist as I visit their open public shareholder meetings to try and ask them but MicDonalds with madness in their eyes don't even mention the absurd amounts of fries they are trying to push and instead talk about happy meal toys that is used up after a week and I feel they've lost their way or if they ever understood what made a good burger.

[Sloprano]

I'd be fine with the Fairy being nothing more than an origin point for a responsive set of fairy-themed skills. The delay can be pretty unforgiving currently and - worse - it really does not feel good to play.

That is exactly what we had at the end of Stormblood: A Lily that reacted to whatever you pressed on the pet hotbar and did it almost immediately. I don't know if making Whispering Dawn instant and making it an Ability, further reducing synergy, was part of it, but the responsiveness was the best it'd ever been having seeing all her behavioural changes since ARR. No more getting impatient and pulling the boss before the tank.

More I keep thinking about it, and less SE deigns to divulge, Scholar just seems to be getting hand-me downs what with always suffering when they change something for Summoner: Removing job and class labels on skills and altering pets and then a month after realizing Scholar share the deep roots they just cut off. Change the pets for smn to work better ( I don't know, don't play it lots), then for some reason Scholar had to go along with it, losing a dimension of play and Selene all the while pet hotbar is still there! Same with Seraph. Have a hard time imagining Seraph had much work either: "Hey, Scholar wanted a third fairy right? let's use Bahamut-egi and Succor template. The bahamut-egi works, so no need to playtest."

Well, suppose now that only Ressurection is the only Arcanist skill left they can only bungle that up. The Spongebob image macro comes to mind: "We did it, Patrick! We saved Summoner from Arcanist! It only took three expansions and setting fire to Scholar!"

[LariaKirin]

[...]
I'm pretty damn sure a lot of blms will gain a 'victim mentality' if blm was changed to be like this
[...]

SCH plays essentially the same as Stormblood SCH. All you're missing is an occasional Broil replacer and an on-cd Shadowflare. Having either or both of those does not solve the problem.

As for your BLM changes, of course it will be bad. You're ignoring an entire role worth of responsibilities (healing) that the BLM does not have to care about. Ignoring the healing part of the healers seems to be a growing trend around here.

Broil will be your most used spell anywhere in the game, by its very nature. It's a filler. If you think this is not the case in TEA, take another look.

mcdonald and even car manufacturers make their decisions not only from share holders as previous people said but also based on people feedbacks,their concerns and surveys they conduct on their products.

Yes, they take feedback. So does SE.

Neither of those companies owe you an explanation.

[LariaKirin]

So because I'm on mobile I really can't go and quote your other reply, but you asked the same thing. The argument of "you telling your fairy to do multiple things is making the fairy tale up to 10 seconds to use an ability" is completely irrelevant and it misses the problem entirely. If I use MY oGCD to tell fairy to use WD followed by fey blessing, or w/e, I should get both, immediately,after I press the buttons, regardless of what fairy is doing. If the game wants to treat them like pet GCDs then they need to go back on the pet hotbar (which is funny, because when they WERE on the pet hotbar they never had a delay even close to this horrid).

The only punishment you should ever have for misusing your resources is not having that resource later if/when you need it. You do not punish a WHM by using benediction->tetra on the same target by not having that tetra wait to go off 4-5 seconds later, they're punished by needing that tetra later and not having it. The same should apply to any resource. If someone manages their pet badly and uses an ability when it isn't needed, then their punishment should be not having that ability later when they need it.

But it's not a random delay as you portray it (e.g. "It can take, and I timed this, up to 10 seconds for it to use an ability"), nor is it broken. It's a fundamental misunderstanding on your part on how the fairy works.

Whether you should or shouldn't get the effects immediately is another discussion that has balance implications: should the fairy's abilities be instant?