I hate to, but I think I put down healing for now. Please make it engaging again, SE.

[Saefinn]

Truthful, there is no entitlement for a response, no right for it. That doesn't mean we can't want one or ask for one or attempt to push for one.

They don't HAVE to do anything, they could close all the servers down and say "screw it". But if folks are paying for your service, communication is good and healthy and sustains a good relationship with customers, which in fairness the dev team are normally good for.

But it is a good way to keep away from disgruntled customers.

And coming from a customer complaints handling background for 5 years, a little bit of communication can go along way, it doesn't always have to be expansive. Sure you'll still get people who are self entitled still, but there's a difference between people who are disgruntled and those who are unrealistically entitled and difficult to please.

[Sloprano]

And coming from a customer complaints handling background for 5 years, a little bit of communication can go along way, it doesn't always have to be expansive. Sure you'll still get people who are self entitled still, but there's a difference between people who are disgruntled and those who are unrealistically entitled and difficult to please.

That bears resemblence in the tech support position Im in: We support so much we can only assume no complaints = it's working. Not true all the time, but thats why encourage people to contact call center or email if there's anything at all. If we do get a unusual complaint or many cases about the exact same thing we need to look into it, like how we have a old universal printer queue thats stuck in users profile and causes some headaches in our branch, but there are other, even bigger branches that use this one actively. Changing it would in theory affect even more users negatively than it would help ours, so we find workarounds and deal with the cases with sudden new default printers as it's quick to fix. Same with a lot of other little requests: Too small to be distributed to the whole fleet, but not big enough that I can't set up some custom driver settings, devices or scripts for them.

And in the same essence we are users dealing with work: Everyone can do their assigned job, but see the massive cumbersome documentation program everyone uses is lacking features that would make your specific task easier or just not a hassle to do. Like we're all part of the Health department, but I enjoyed have more choices in the way I approach a problem and that made my day easier so I apriciated applications that let me perform several tasks at once with powershell or wsl and even have an errand intern. Others might prefer or just need the more straightfoward type with no whistles and be happy with it, and one might be set on conducting a behavioral scoring analysis but really like to be challenged so we set up their profile to open a random tool and today they have do the work in Paint.

When rolling out big new changes it always follows days and months of users having trouble getting used to it, not have gotten instructions and "I much prefered the old one, because I knew it." Self-awareness not withstanding, after that we've been through directors, managers, pilot users, testgroups and made announcements. Can never reach everyone on a place that is running 24/7 , so do what we can with posters, emails, webpage headlines and write KBs prepare our call center for known issues. Biggest boon for me is working in the field, and go out and meet my users. Been meeting a lot of disgruntled users who got stuck on the phone in loops between tiers, asking to repeat the same steps and when I get there gives me an earful barrage of what they think. I always let them finish, see the air go out of them and after they often start with "I know it's not your fault, but I don't feel like Im being heard, you know?" I say I understand and ask if they can show me the problem, sometimes it's a quick-fix, something I know I could ring them up and give simple instructions or remote-control, but if they've been on the phone for hours and not gotten help I like to think it not only helps our image but most importantly they feel they are getting heard and acknowledged.

Thats why I find SE approach as delicate as a sledgehammer to put in nails on a wall made of plaster: It was the omnious "everyone and their mom wanted balance, from every corner of the world" and they said "Pet hotbar gave people leprosy and" no wait, they didn't say that, didnt say anything at all. We are playing these jobs, and wonder why they thought it would kill them to drop here or in an interview: "Man lemme tell you, balancing healers is hard, but we want to make sure they are fun. So since we won't have a new healer for x.0 we want to announce we're gonna do <5.0 changes> then have a Q&A, and set up a testshard with some training dummies and spawn some coincounters, chimeras and mist dragons with friendly NPCs for people to play with then want to hear what everyone thinks." If point was to bring more people to the role, then I think a fourth healer with their current mind on oGCD fascination wouldve done much better job than rain xanthous perspiration on everyone who already enjoyed the AST and SCH, and would like even more options on WHM.