I'd have to agree on some aspects-- the character customization is crazy limited which is sad. I really dislike all of the anime hairs, there is a lack of actual good-looking hairstyles in this game.
The characters have no real skin depth other than a plain skin color. Like a mannequin that has yet to have the fine, finished details. The characters in FFXIV look very bland unless you use mods that enhance skin textures.
There is No natural blushing, no natural freckles, no blemishes or anything that gives the character actual depth and skin color is more than just 1 shade/ tint. Sure, you can choose ONE of the above options, but only one. Sorry, you can't have a scar and eyeshadow. The Viera actually have some of the better qualities, natural highlight, etc where every other race does not.
The make-up/ face-paint.... Why can we only apply ONE of this? What if I want blush AND freckles AND face paint?
I'm not too worried about having a copy-cat/ clone of my Miqo because most Miqo & Au Ra players have terrible fashion and choose between 1-2 faces- they have pitch black hair or white anime hair & wear something hipster/ Nier/ all black with black lipstick and glasses. If anything, they're copy cats of one another.
I do wish there were more in-depth options towards the character creator. Why can't Miqo's have striped or spotted ears/ tails? Why is it Au Ra faces have to have character locked horns to that face? I like 1 set of horns but hate the face and want to swap.
Another thing, why is there a chest/ muscle slider but not a Butt slider? I would play a FemRoe in a heartbeat if she had some THASS like the Viera.
Why are the color swatches so limited? Instead of having preset colors for hairs/ make-up etc. Why can't we have just a color wheel that's more diverse?
Hrothgar make me sad. I was hoping we'd get actual Ronso like from FFX. They're tall, athletic, long tails & have a beautiful appeal -- not hunched over fat Gorilla's like in this FFXIV. Their face & hair options are even worse being incredibly limited. I understand Yoshi P said at some point, Viera and Hrothgar will be getting more cosmetic updates-- so here's to hoping you can have less limited options. And no more hunched over Hrothgar.