Dear Square Enix...

[Neptune]

Hello everyone,

So as everyone heard with the Click and Buy issue and so, but what Square does not realize as it seems, there are people ( like for example us in Saudi Arabia ) are unable to use Click and Buy cause it will not accept a Saudi address, since the addresses here are just B.O Box and ZIP code, that's it.

At first, I contacted the support center of SE about this issue, and the answer I got is...




Now, I did what they suggested, I tried to get in contact with C&B for about 5 days with no answer from them, until I got in contact with phone and I got the answer "We cannot change our registration policies for only one country" Well, its their company after all, can't force them to do something they don't want to, though unreasonable.

So I went back to contact Square Enix support center again about this, and I also posted about it in a thread already

http://forum.square-enix.com/ffxiv/t...ayment-methods

After than less 24h (I gotta give it to them for the fast response) I got this answer...




So let me get couple of things straight here, first of all, he said South Africa, I'm from Saudi Arabia, second, a close friend of mine who plays the game was short on money and wanted to get Crysta for payment, I was able to help him with my own paypal account, which means I can buy Crysta, then why I don't have that option on my account instead of having C&B which we Saudi players, pretty sure there other countries like us, CAN NOT use as payment method?

Here are some facts, we have a pre-paid card called One Card we can use it for Crysta purchasing, we can use paypal also for payment as well, ->BUT<- We CAN NOT use Click and Buy as it won't allow us to register.

You've fixed Click and Buy for the people who can actually use it, but what about the people who supported the game since beta, since the time when Limsa Lominsa was the only area, but can not play the game cause they got only one payment method which they can not use? how long do we have to wait SE? a month? a year? maybe never? SE had a year to prepare the payment system and all what we get is one option which we cannot use.

We want to play the game as everyone else who's able to play.
We need an immediate action done to our problem.

It's just sad that people who do want to pay for the game can't even get support from Square Enix, with people telling them to go to South Africa for support. And the terrible payment system has been a thread for like 9 months on these forums. SE is obviously unprepared to support their MMO, and they shouldn't be charging for something they can't support.

EDIT: Zeref STFU you're being an idiot