Wrong character active?

[Nightpanda2810]

Good to hear! Keep us posted, I've decided to wait a bit before contacting support about it again.

[Mamba]

This was 100% your mistake because of how accounts always work with this, you activated the wrong character and refuse to admit it.

You remind me of a guy in a shop the other day when I was taking one unwanted present back (in original packaging and unopened) and he wouldn't take it back because the box was scratched lol...

ANYWAY...

I think even if a customer did activate wrong character by mistake, SE should be able to correct this to the player - it's called good customer service.
If they are worried about the playtime customer has gotten from the incorrect character, they can calculate the difference and deduct it from the time of the character they change to.
We are all humans, we all make mistakes... whether it is SE or the customer!!!

[Rosuto]

We are all humans, we all make mistakes... whether it is SE or the customer!!!

These were my exact sentiments when I created my thread, which I have since abandoned in favor of this one that was made before mine.

[Vuen]

Anyone else log on today with the wrong character active? I have 2 with the same name, different servers. I made sure the correct one was set to be active, but it was not.

On my account a blank character slot was activated instead of my main... also contacted customer service. Wondering if it is worth all this hassle over $3. I've already lost 6 days of play time for the month I paid for, and 8 days is approximately $3 anyway. /annoyed

[Reinheart]

On my account a blank character slot was activated instead of my main... also contacted customer service. Wondering if it is worth all this hassle over $3. I've already lost 6 days of play time for the month I paid for, and 8 days is approximately $3 anyway. /annoyed

Now how is that possible from user, it has to be system glitch/issue for sure... unless only thing I can guess is you had a character before in that empty slot and deleted it since you didn't use it anymore and somehow the account still had a slot info or something weird like that...

hope all of you with these wrong account/slot problem gets it resolved soon.

[Vuen]

Now how is that possible from user, it has to be system glitch/issue for sure... unless only thing I can guess is you had a character before in that empty slot and deleted it since you didn't use it anymore and somehow the account still had a slot info or something weird like that...

hope all of you with these wrong account/slot problem gets it resolved soon.

Only character I ever made on this account was this one, which I made when the game first launched. The blank slot I added later so I could play with the character creator, never actually made a character w/ it though.

[Nightpanda2810]

Rosuto / anyone else,

Have you gotten this resolved yet?

[Zeref]

Anyone else log on today with the wrong character active? I have 2 with the same name, different servers. I made sure the correct one was set to be active, but it was not.

When you went to cancel you character you cancelled the bottom one, right? SE puts new character slots above the old ones.

[Nightpanda2810]

Here is today's attempt to get this resolved. I was in the middle of asking to speak to a supervisor when he disconnected.

Agent Matt L: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Matt L: As of right now, if you have reactivated the incorrect character, I'm afraid there's nothing that can be done
Agent Matt L: There are terms that must be agreed to before reactivation so the user is given every opportunity to make sure the correct choice is being made.
Agent Matt L: At this time, the only way to reactivate the proper character would be pay the additional character fee.
You: The character that was activated did not exist at the time I was forced to choose it in order to log in.
You: I had a similar ticked opened last week, but it was closed before I had a chance today to use that one to initiate a chat.
You: ticket*
Agent Matt L: Right, but a user chose that character during the reactivation process
Agent Matt L: You chose to reactivate the character, even though it wasn't the one you wanted, in order to log in, correct?
Agent Matt L: Please come back to us if you have further questions
Agent Matt L: We'll be more than happy to assist you
You: I chose the character I wanted. When I logged in on the day billing started, a different character was active. I chose Nightpanda Mandragoran on Figaro as the character I wanted to play. The character that was active when I logged in on billing day was Nightpanda Mandragoran on Selbina, which was created several days after I initially chose my character.
Agent Matt L: So who chose to reactivate the one on Selbina?
You: Nobody. My only conclusion is due to having the exact same name, the incorrect one was activated in your database.
Agent Matt L: That's not possible
Agent Matt L: Character reactivation is left up to user
You: Please reference this thread. I am not the only one that this happened to.
You: http://forum.square-enix.com/ffxiv/t...aracter-active
Agent Matt L: If the use so chooses to reactivate a character, as stated before, there are terms and conditions that must be met before the reactivation commences
You: at least 2 or 3 others had a similar issue
Agent Matt L: I can't go off of forum information. I can only go off what I see on the account
Agent Matt L: As of right now, the only way to get your other character reactivated would be to log in and reactivate the character you want active
Agent Matt L: That's the only option you have
Agent Matt L: If you have further questions, contact us again
Agent Matt L has disconnected

[darkstarpoet1]

@nightpanda that about figures from se support. this company is becoming a joke.

they charge people that have no way of paying because their payment system is pathetic and then can't even activate the correct character.