Wrong character active?

[Delsus]

*changes his character folder name and breaks the game*

I would expect when you log in with your character (if you could) it would rewrite the right folder name but your settings will be reset to default, because when you install the game the folder isnt there.

[Felis]

*changes his character folder name and breaks the game*

It creat a new folder with the right name, without UI settings and macro file

[Rosuto]

Any news? I've been out cold asleep.

[Rosuto]

Finally some progress!

Agent Thomas E: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Thomas E: Okay, I apologize for your inconvenience.
Agent Thomas E: Bear with me just a few moments, we do have a procedure for this. As you said, many users are experiencing this issue and it's something we are working to resolve.
You: Ok no problem and thank you.
Agent Thomas E: What's the character name that is active (if any) and what is the one that should be active?
You: The one that is active is just a blank new option, and the one that should be active is Nexus Rosuto, Saronia Server
Agent Thomas E: Okay
Agent Thomas E: Alright, I will go ahead and escalate this for you.
Agent Thomas E: Bear with us, it does take a little bit of time, but we're certainly working to resolve these as quickly as we can.
Agent Thomas E: You'll be emailed about any further information you need to provide or when the issue has been taken care of for you.
You: Okay thank you very much.
Agent Thomas E: Not a problem. You have a good day. Please contact us again if you have any further questions or concerns.
Agent Thomas E has disconnected.

I like Agent Thomas much better than Agent Smith, er I mean Paul, darn I did it again.

[TheVedis]

Finally some progress!



I like Agent Thomas much better than Agent Smith, er I mean Paul, darn I did it again.

its been a few days so im sure the problem is showing itself with enough people to be addressed moreso now so they are prepared to do more

[Rosuto]

I have fallen back in love with SE again.

Now to go play Skyrim while they do their thing.

[Jinko]

I have fallen back in love with SE again.

Now to go play Skyrim while they do their thing.

How fickle indeed

[Griss]

Good to hear rosuto.

[Nightpanda2810]

Good to hear! Keep us posted, I've decided to wait a bit before contacting support about it again.

[Mamba]

This was 100% your mistake because of how accounts always work with this, you activated the wrong character and refuse to admit it.

You remind me of a guy in a shop the other day when I was taking one unwanted present back (in original packaging and unopened) and he wouldn't take it back because the box was scratched lol...

ANYWAY...

I think even if a customer did activate wrong character by mistake, SE should be able to correct this to the player - it's called good customer service.
If they are worried about the playtime customer has gotten from the incorrect character, they can calculate the difference and deduct it from the time of the character they change to.
We are all humans, we all make mistakes... whether it is SE or the customer!!!