(Gamescom) Inequality on "Battle Challenge" Runs

[EaMett]

Are we going to say community reps should be able to handle death threats next? This is just ridiculous.

Last I checked their job was to communicate with the community, not handle abuse from it because "If they can't they should find another job"

I'm coming to this with no prior knowledge of the context but here's my 5cents having been there, done that.

As a community rep or GM you should be professional and respectful at all times in client facing exchanges regardless of what they are. There is no excuse not to be. There are other channels for you do deal with "inappropriate" (company/law defined) behaviors. Death threats, predatorial behavior, etc? Contact authority. Racist/Bigoted and depending on companies, abusive interaction, you're allowed to respectfully terminate communications and go through the appropriate backchannel for your case (ban/warn/nothing depending on company policy).
"Angry mob" customers? That's part of your job and if you can't take it, to the point that it's apparent to the customer, then maybe you aren't cut out for it and should find something else to do. It's normal to be frustrated with people at times but it should never show publicly.

[Valkyrie_Lenneth]

I'm coming to this with no prior knowledge of the context but here's my 5cents having been there, done that.

As a community rep or GM you should be professional and respectful at all times in client facing exchanges regardless of what they are. There is no excuse not to be. There are other channels for you do deal with "inappropriate" (company/law defined) behaviors. Death threats, predatorial behavior, etc? Contact authority. Racist/Bigoted and depending on companies, abusive interaction, you're allowed to respectfully terminate communications and go through the appropriate backchannel for your case (ban/warn/nothing depending on company policy).
"Angry mob" customers? That's part of your job and if you can't take it, to the point that it's apparent to the customer, then maybe you aren't cut out for it and should find something else to do. It's normal to be frustrated with people at times but it should never show publicly.

I wasn't even originally talking about community reps. I was replying to someone saying the devs had an antagonistic outlook towards their players recently. Someone took my response and turned it into an argument over community reps.