Wrong character active?

[Krausus]

I don't even want a refund, they can keep the money just let me log on with the right character.

cant you just go into your account and deactivate the character it lets you log into and then activate the character you want?

go to your account "select service" on left side toward bottom, then pick FFXIV then click on "Options List" and you will see the characters associated with your account where you can cancel or reactivate