Wrong character active?

[Rosuto]

Finally some progress!

Agent Thomas E: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Thomas E: Okay, I apologize for your inconvenience.
Agent Thomas E: Bear with me just a few moments, we do have a procedure for this. As you said, many users are experiencing this issue and it's something we are working to resolve.
You: Ok no problem and thank you.
Agent Thomas E: What's the character name that is active (if any) and what is the one that should be active?
You: The one that is active is just a blank new option, and the one that should be active is Nexus Rosuto, Saronia Server
Agent Thomas E: Okay
Agent Thomas E: Alright, I will go ahead and escalate this for you.
Agent Thomas E: Bear with us, it does take a little bit of time, but we're certainly working to resolve these as quickly as we can.
Agent Thomas E: You'll be emailed about any further information you need to provide or when the issue has been taken care of for you.
You: Okay thank you very much.
Agent Thomas E: Not a problem. You have a good day. Please contact us again if you have any further questions or concerns.
Agent Thomas E has disconnected.

I like Agent Thomas much better than Agent Smith, er I mean Paul, darn I did it again.

[TheVedis]

Finally some progress!



I like Agent Thomas much better than Agent Smith, er I mean Paul, darn I did it again.

its been a few days so im sure the problem is showing itself with enough people to be addressed moreso now so they are prepared to do more

[Rosuto]

I have fallen back in love with SE again.

Now to go play Skyrim while they do their thing.

[Krausus]

I don't even want a refund, they can keep the money just let me log on with the right character.

cant you just go into your account and deactivate the character it lets you log into and then activate the character you want?

go to your account "select service" on left side toward bottom, then pick FFXIV then click on "Options List" and you will see the characters associated with your account where you can cancel or reactivate

[Rosuto]

cant you just go into your account and deactivate the character it lets you log into and then activate the character you want?

go to your account "select service" on left side toward bottom, then pick FFXIV then click on "Options List" and you will see the characters associated with your account where you can cancel or reactivate

If only it were that easy sadly if you "cancel" one option it technically still exists until the subscription time is up for it, it just won't renew automatically. And in order to reactivate you have to pay so I would have to come out of $9 again which I really don't want to do if I can avoid it. Luckily it looks like all will be well soon though.

[Krausus]

If only it were that easy sadly if you "cancel" one option it technically still exists until the subscription time is up for it, it just won't renew automatically. And in order to reactivate you have to pay so I would have to come out of $9 again which I really don't want to do if I can avoid it. Luckily it looks like all will be well soon though.

well its actually only 3 bucks since the service account isn't being cancelled its just the character. pain in the ass but if you are willing to loose 3 bucks just to play then it would be an option.

[Rosuto]

well its actually only 3 bucks since the service account isn't being cancelled its just the character. pain in the ass but if you are willing to loose 3 bucks just to play then it would be an option.

9 for me, I had subscribed for 3 months

[Krausus]

9 for me, I had subscribed for 3 months

Man that sucks, hope all turns out right for ya.

[Rosuto]

Man that sucks, hope all turns out right for ya.

Yeah I got into contact with support and looks like it'll all be worked out, now all I have to do is wait

[Griss]

Good to hear rosuto.