I think I accidentally NPC'd my Paragon's Helm......

[MeowyWowie]

Nope, I'm just saying that you have to live with your mistakes. Same way I do. I lost my asuran gloves because of a bad system that SE created. Can't add collectors items after the account been created. Gm them and got basically a screw you. They won't even give back a item that is inserted in the game via code, gotta erase the char and create a new one to get the item. What makes you think that deleting your item will change their mind. Made a mistake, live with it. That's basically it.

Well if you're OK with poor customer service that's fine. But many others, myself included, expect more from a AAA P2P MMO.

Right now there is absolutely nothing a GM will do for you.

Lost an item? "Sorry, we can't help you."
Got stuck somewhere in the map? "Please use the return feature."
Being harassed by another player? "Please use the blacklist feature."

Until recently, all 3 of those were listed in the GM interactions menu. The ONLY one that a player couldn't resolve themselves would have been item restoration, but that's no longer available. The latter two are still listed as something that a GM can help you with, but in reality they won't do anything about it themselves. You'll just get a response like the ones I just listed.

If they're going to take ideas from other MMOs, like Yoshi has stated, customer service should be a priority as well.

[Noir]

Well if you're OK with poor customer service that's fine. But many others, myself included, expect more from a AAA P2P MMO.

Right now there is absolutely nothing a GM will do for you.

Lost an item? "Sorry, we can't help you."
Got stuck somewhere in the map? "Please use the return feature."
Being harassed by another player? "Please use the blacklist feature."

Until recently, all 3 of those were listed in the GM interactions menu. The ONLY one that a player couldn't resolve themselves would have been item restoration, but that's no longer available. The latter two are still listed as something that a GM can help you with, but in reality they won't do anything about it themselves. You'll just get a response like the ones I just listed.

If they're going to take ideas from other MMOs, like Yoshi has stated, customer service should be a priority as well.

I'm sure that when it goes p2p they will offer a better service. That's the whole reason for it anyway.