Good afternoon and thank you for posting on the Final Fantasy XIV Technical Support Forums.

Can you provide the error message you receive when you try to log in? I'd like to get some additional information about your situation.

Please provide:

- Platform (PC, PS4, Mac)
- Any error codes or messages you receive upon disconnect (if any)
- Type of connection (wired or wireless)
- Other programs running while the game is playing (if any)
- Frequency at which error occurs
- Everything you have tried to resolve the issue

We hope we can be of assistance in helping you enjoy the exciting world of Final Fantasy XIV!