This game doesn't have GM's. If they do it's only a couple. For a game that makes 2.5 Billion dollars anually just in subscriptions it's reprehenceable. I muself had a few large purchases that didn't get delivered. Called 3 separate times over the course of 1.5 weeks. Opened tickets. I have yet to receive an actual reply from a GM. Per Square Enix's phone support "There is a high number of harassment complaints with the Free to Play period, and the GM's cannot handle the influx of tickets.". In regards to RMT/Gil sellers I wholeheartedly believe that Square Enix is profiting from them. I cannot think of another reason Square Enix would allow these spammers to openly continue to promote RMT. It's been this way since the game has launched. Personally I just ignore or move to blacklist.