Quote Originally Posted by BillyKaplan View Post
Why bother making new races, then? By your logic, the people who were here until now will continue to be here with or without Viera of any gender, and with or without Hroth. By that logic there's also no need to listen to any player request because they're supposedly doing just fine anyway, other than people who couldn't be satisfied anyway - but both Viera and Hroths are in the game in any capacity because people asked for them.
And if it's not meant to draw in new customers, then... why? Sounds like a waste of resources, especially when people have been clamoring for better character creation options for years.
Because there are people who'd pay for fantasia to change races or change facial features from existing players. The second most sold item on Mogstation is Phial of Fantasia. A new player would have to pay for the base game+the expansions if they wanted to play that race. And I doubt that a good chunk that can be considered a loss to SE would do that. If the demand for new races was considered profitable to SE, they would it. But they would reach a point where it becomes impossible to gain profit from the cost associated with having more races, and hence why we're not getting a new race after Viera and Hrothgar.

New people who ware only interested in races, are not the target audience of the game, since races are not the core content of FFXIV, else we'd get a new race every now and then not just based on profitable demand. Just check these trailers for the free trial that they make to draw new people to the game. Are they focusing on races? Nope. Even HW one that had Au ra had no mention of them.

https://www.youtube.com/watch?v=9PMUgOxhCVw
https://www.youtube.com/watch?v=gBjOs4ZgMY4

As you can see from the trailers, the core focus is on MSQ, dungeons, raids, etc. since that's what the majority of people are interested in.