Shadowbringers Steam Key is Invalid

[Sigil]

Hello, I recently bought the Steam implemented version of Shadowbringers yesterday (March 4th) and tried to input the allotted "Final Fantasy XIV: Pre-purchase Bonus Content" key into the Mogstation Registration Code tab that reads "Enter Pre-order Bonus Code (Early Access Code)" to no avail it says it's invalid. I bought all of ARR, Heavensward and Stormblood on Steam and now Shadowbringers in case that would help. If I can get help with this it'd be sincerely appreciated.

[HakaseNyan]

Contact support?

[Bright-Flower]

I bought my ShB preorder through the SE store so IDK if it's different for Steam, but there was a two step process.

1. I used the code I got from the SE store site here.
https://redeem.finalfantasyxiv.com/na/redeem

That then gave me a SECOND code that I used at the mogstation to attach it to my service account.

Assuming Steam is the same way you may need to follow that link to input the code you have, to get a second code for the mogstation. IDK why it's that way.

[Sigil]

Contact support?

I did but they gave me an automated e-mail that didn't address my issue. I'll try to contact them again and see if I can get further assistance. Was just checking if the community had a solution or endured the same issue. Thanks for both of your concern though.

[Malzian]

Hello, I recently bought the Steam implemented version of Shadowbringers yesterday (March 4th) and tried to input the allotted "Final Fantasy XIV: Pre-purchase Bonus Content" key into the Mogstation Registration Code tab that reads "Enter Pre-order Bonus Code (Early Access Code)" to no avail it says it's invalid. I bought all of ARR, Heavensward and Stormblood on Steam and now Shadowbringers in case that would help. If I can get help with this it'd be sincerely appreciated.

See below:

I bought my ShB preorder through the SE store so IDK if it's different for Steam, but there was a two step process.

1. I used the code I got from the SE store site here.
https://redeem.finalfantasyxiv.com/na/redeem

That then gave me a SECOND code that I used at the mogstation to attach it to my service account.

Assuming Steam is the same way you may need to follow that link to input the code you have, to get a second code for the mogstation. IDK why it's that way.

[Bright-Flower]

What is the format of your code? (Obviously don't put the actual code here so nobody can steal it.)

If it's XXXXXX-XXX-XXXXXX-XXX then go to the link above and put it in.

If it's XXXX-XXXX-XXXX-XXXX-XXXX then it's a mog station code and should be redeemable there and you should contact support about it.

If it's not either of those formats...idk.

[linay]

I bought my ShB preorder through the SE store so IDK if it's different for Steam, but there was a two step process.

1. I used the code I got from the SE store site here.
https://redeem.finalfantasyxiv.com/na/redeem

That then gave me a SECOND code that I used at the mogstation to attach it to my service account.

Assuming Steam is the same way you may need to follow that link to input the code you have, to get a second code for the mogstation. IDK why it's that way.

I did not have to use that site with Steam.

[InkstainedGwyn]

I did not have to use that site with Steam.

a friend of mine pre-ordered through steam and did have to use the website, so for some reason it sounds like it's hit or miss. Op should definitely try this.

[Sigil]

See below:

That link isn't applicable or synonymous with the code format provided by Steam. With Steam's pre-order bonus key, you are suppose to go to the Mogstation and click the "Enter Pre-Order Bonus Code (Early Access Code)" tab filed under "Registration Codes" and enter the 20 character key (XXXX-XXXX-XXXX-XXXX-XXXX) and it should work. Mine has not, but I'm trying to get ahold of Customer Support to see if they can resolve the issue.

P.S. If you're wondering if I even tried that link even though it's not of the correct format provided by Steam, yes I tried it before creating this thread on the slim chance that some how it would miraculously work, which it did not. But it was worth the attempt at least.

If anyone else is having this issue, I'll keep this thread updated in the next couple of days to see how this issue is resolved.

[Kishtola]

Sigil you are using the code that starts with "RF4A", right?