You are incorrect. I have played many an MMO and the only ones I've played that had useless GMs was FFXI and FFXIV. hell in Age of Conan (a FREE to play game, how can they afford GMs?) when I had a problem with a quest not giving me the item it was supposed to I sent in a GM call, about an hour later (yah the wait time is almost always an hour in all games ive played) a GM sends me a message asking me what happened. I explained that I did the quest and turned it in but did not get my reward. He asked what the reward was supposed to be and what the quest was called, I provided the information and 10 mins later he said to me "check your inventory", and BAM there it was. I said thank you and went on with my day.

THAT IS HOW A GM IS SUPPOSED TO ACT!

"We will investigate this matter further." = SE fails at life.