Zenaku, I'm not sure what "LW" is referring to. I thought Leather-worker for a minute, but is she unable to change classes?

In any case the GM system doesn't seem a whole lot different from WoW, which can't be debated about having money. I once had to wait 48 hours for a GM response in WoW. Also, their response to a character being stuck is to use their version of "return" as well. I don't think any of this justifies the experiences any of you may have had with SE. However, I think it is evidence that support of this nature does not receive a large portion of the budget allotment in MMOs.