Quote Originally Posted by Zephera View Post
Developing a bad game isn't anywhere close the same to banning a customer who subscribes to an MMO.
But it is super close to the decision making team.
In every company there is a decision maker, who approve or disapprove of the things.
And this particular one is responsible of the broken game release, as well as many other stuff that goes with the game publishing or terms of service for such game.

They are not good at it, and its a fact, and this decision to change the ToS is one of the many bad decisions they made.