Quote Originally Posted by therpgfanatic View Post
It is not a "company" enforcing the rules.

The enforcement is done by entry level employees in the community management team who may not even have a college degree nor play the game, and whose job performance is based on how fast they can solve ticket with very little oversight. I've worked in the games industry before, these people don't even login to the game to deal with these tickets. It's just another branch of tech support.

If they get a ticket for something and it's against anything in the rules, they issue a ban. They don't spend hours investigating each case. They spend a few minutes, which is just looking at if the behavior is bannable in the rules.
The same can be said for any HR department in the RL workforce. These employees typically never see or are involved with the bones and sinew of operations, sales, or are personally involved with employee/employee or employee/employer disputes. IOW, they don't need to play the game to enforce the rules and guidelines set by the company, which are strongly in place to protect not only themselves, but also their subscribers.

Don't think bans are going to be issued like they're giving away candy. It is in SEs best interest to keep their players subscribed. This includes players who would potentially unsub due to harassment, bullying, or other acts of misconduct towards them. This is only going to affect problematic player types. They are the ones that should be worried. That said, it is tough to weed out a lawn without clipping a few blades of grass. The world is not fair and good players with good intent might occasionally be questioned due to a pathetic player who should be banned getting a rise out of them. That's the whole, "It's not the instigator, but the retaliator that gets in trouble" I was speaking about several pages back. Again though, know and learn when to just walk away.