All this talk of 'banned for x', 'banned for y' is a complete exaggeration. It's clearly stated in the first link, that all those behaviors are listed as 'nuisance' behaviors, minor things that don't qualify as harassment.

In the 2nd link to their penalty policy:
"Caution" is the least severe penalty and is applied when a relatively minor violation is confirmed. Depending on the nature of the violation, Square Enix will provide an “instruction for improvement” providing the player with guidance on how to improve their behaviour to prevent further violations of this type in the future. . Please follow any such instructions.

No one is getting banned for giving advice, or because they 'hugged' a stranger. If you are reported, and if a gm agrees you were in the wrong, the worst you're going to get for those minor nuisance violations is a caution. Not a ban, a caution.

And if you start getting so many repeated caution violations that they escalate it, then you might wanna take a good look at what you're being cautioned for, cause enough people have a problem with your behavior for it to escalate, and I doubt they were all trolls, or oversensitive, or trigger happy gms.

If someone finds themselves with more than one questionable 'caution' against themselves, then you come to forum with facts that the new policy is overreaching. Until then it's mainly just an overreaction to 'what ifs' and 'could happens'.