Requesting a free month. Please?

[Arrius]

Lots of armchair tech people here again. Delightful.

[Airget]

Ya, sadly the act of spoofing isn't that hard and even worse, DDOS attacks aren't just the act of a goon using their own computer to launch attacks at a target location.

People that obtain harmful viruses on their computer or malware they are unaware of can be used to turn your computer into an assistant for DDOSing. So while we would like to think it's easy to find the main source of the DDOSer, sadly in most cases a DDOSer themselves don't use their own computer to perform attacks, they create malware to have other computers host their malicious objective.

Source https://www.bankinfosecurity.com/mal...attacks-a-8656

[Leloa]

So you haven't been able to play for a full month or...?

[ErryK]

A whole month... an entire 30-31 days of gametime free of charge... not gonna happen. At most, you'll see a day reimbursed and that's if they decide to reimburse.

Be serious, man...

[Mirch]

nope, it's ok as it is tbh, but i agree they could have improve their security

[micropanther7]

It doesn't really matter who or what the cause of the interrupted game-play actually is. In the real world in some countries it isn't at all unusual for companies to offer a token gesture of goodwill in response to incidents that might be entirely out of their hands. A good example would be bad weather disrupting a delivery. That's how it is over here in the UK, at any rate.

I adore FFXIV though I do feel as though people bend over backwards a little too much at times to excuse clinical customer service. In the early portion of ARR if there were any issues then they were addressed in a far less distant manner. I remember there being some bug with retainers resulting in everybody being sent a pot or two of dye. Was it necessary? Hardly - but it was a pleasant gesture.

So much this, and your other post as well, stop talking sense on the forums :P I'd be happy with the Road to 60 buff being activated for a while and a server-eating Hamster minion as a form of appeasement, please SE

[InkstainedGwyn]

The thing is, most people on this thread "naysaying", such as myself, actually agree that a token or gesture of goodwill (minion, road to 60 buff, etc) would be nice, and even reasonable. What we don't like is the excessive entitlement that comes along with a lot of these requests. If you want to argue that a company would be smart to do so, and that us, as players, have been inconvenienced, it's true. But shrieking expletives and demanding a month's playtime because "you are owed it" is untrue. You're legally owed nothing. Anything they decide to give you is a bonus. Just like a store can point at a "no refunds" sign when you bring back a broken item, so can SE point to their ToS.

[MsQi]

Lots of armchair tech people here again. Delightful.

Not really, mostly discussion about customer service, and responsibility. A little, but not a lot.

[Paladinleeds]

The thing is, most people on this thread "naysaying", such as myself, actually agree that a token or gesture of goodwill (minion, road to 60 buff, etc) would be nice, and even reasonable. What we don't like is the excessive entitlement that comes along with a lot of these requests. If you want to argue that a company would be smart to do so, and that us, as players, have been inconvenienced, it's true. But shrieking expletives and demanding a month's playtime because "you are owed it" is untrue. You're legally owed nothing. Anything they decide to give you is a bonus. Just like a store can point at a "no refunds" sign when you bring back a broken item, so can SE point to their ToS.

Exactly this. The entitlement of what people are asking for is ridiculous. Now I agree, a token of goodwill wouldn't go amiss (once they get it resolved), but like you said, ToS states that legally, SE owe you zilch. And if you wanna take it to court, you'll lose the battle so hard (assuming the court will even hear your case), plus you'll have to pay SE's legal fees which will total up a few hundred thousand pounds at least (a company this size will use their army of lawyers, and that doesn't come cheap). But because of how much people are demanding stuff, I'm actually hoping SE refuses to give a token of goodwill, and actually punishes those who have demanded it. Petty? Sure. But I think it's the only way these people are going to be quiet and accept that demanding free stuff isn't the right way to go.

[whiskeybravo]

Ban anyone asking for a handout.