Requesting a free month. Please?

[Zombiee]

This is strange cause in Australia we have laws that protect people from failure of service from companies. If the company does nothing to compensate you can sue for them failing to provide a service you paid for.

[Xtrasweettea]

This is strange cause in Australia we have laws that protect people from failure of service from companies. If the company does nothing to compensate you can sue for them failing to provide a service you paid for.

Technically, SE isn't failing to provide the service, the ISP is failing to provide the service to SE. Now if that Australian law is broad enough to allow SE to fall under that umbrella which could mean that SE might have failed to provide a service, then yeah, I can see SE needing to pay the end user. Counts on how the law was written and if there is any precedent under Australian law.

[Zombiee]

SE are providing the service even though another company may be contracted. They still bare the responsibility for it and would then need to sue the company they contracted if the company doesnt offer them compensation.
It all falls under 'consumer rights' so no ToS can block it. This is how things are in over here anyway.

[Xtrasweettea]

SE are providing the service even though another company may be contracted. They still bare the responsibility for it and would then need to sue the company they contracted if the company doesnt offer them compensation.

Right. Though they necessarily don't have to sue if they have contracts. Usually the statement of work and the service level agreements within the contract will outline who can be compensated for what. Now, if the failing party doesn't bother to do what is outlined within the contract, then civil suits could be the best option.

I know that the ISP company work for at times partners or be "back-to-back" with other companies that help cover lacking service. If the ISP I work for fails to provide service, the "partner" also fails to provide service.

[InkstainedGwyn]

And to be fair, if you really just want to come onto the forums and throw a tantrum, you're free to do so. This is far from the first thread that has popped up about the DDOS issues, and requests for compensation. People are telling you a more effective way to [potentially] receive compensation, but no, nothing's stopping you from posting here. It's worth noting, however, that the forum track record is that severe bugs & misunderstandings (or simple requests for clarification) are what get answered here. None of the many requests for compensation I've ever seen have gotten any sort of response.

Take that or leave it, it doesn't bother me either way.

[MirielleLavandre]

Your $15 (est) per month is equal to about .021 cents per hour. Take this times the actual amount of playable hours you lost [not counting hours you wouldn't have been able to play] and this is the most SE would ever owe you even if they didn't have a clear ToS. If this minuscule amount is bothersome to you, then maybe you need to rethink life priorities.

[miraidensetsu]

I would be happy if S-E fire the network team and hire a competent team.

Since the move to the new server, the connection was aways been somewhat laggy. The impression it gives is that the new servers can't handle the DDoS attacks anymore, nor they're even managing the same number of connections.

For instance, Famfrit is one of the least used servers of the Primal DC. It's even on the preferred list for the second time this semester. And it's still laggy.

[dotsforlife]

Nothing changes until you speak with your wallet en masse. So unless people feel like doing that, get over it.

[Kurando]

Offering free playtime also doesn't really fix anything, it leaves the company out of pocket for however long they give, plus if the issues are still on going (whether it's DDOS or something else) then players are still going to be in the same situation during their free time.

Maybe we'll get a day or two maybe we won't, but the only way you can really take action against it is to just cancel your subscription. Sure for some players who have an active FFXIV life it can feel like a sacrifice, but a company losing subs quickly will more likely take drastic action. After all anyone can come on the forums and make claims or demands for special treatment, but they rarely ever get answered by SE.

[WellFooled]

A free month isnt much to be honest

Assuming there are 500k active players in FFXIV (I have no idea, number is pulled out of my hat based on guesswork and witchcraft) and each one is paying the $13 base subscription; giving away a free month of service would cost them $6,500,000.

Would a gesture be nice? Absolutely. Is giving away a free month to their player base reasonable? Not even a little.