Quote Originally Posted by Sigma-Astra View Post
A bug with retainers that can easily be fixed by a re-coding of the script is no where close towards the complications of a DDoS attack. It's not only nearly impossible to mitigate, but 100% impossible to prevent from ever happening or see it coming. It actually does matter who or what the cause is. If it's something that SE did themselves on their end, then yes, we could ask for something to be reimbursed to us if it meant that we lost playtime due to their own misgivings. But, this has literally nothing to do with SE on their end regarding technical matters or an issue that they could fix themselves. They can't. It's insane how entitled some people are in thinking that they need to be reimbursed for something completely out of the companies hands.

Bad weather like hurricanes and tsunamis? Maybe. DDoS attacks? No.

What good would a free month of service be if the attacks happened again during everyone's free month of playtime? It's not only an unreasonable demand, but an outrageous one as well that could backfire.

You can't possibly tell me that people don't have anything else to play, watch, or occupy their time with while this is happening. People are so impatient and easily offended the moment something inconveniences them while not fully understanding why or how.
It doesn't necessarily need to be a free month...or even a free day. Yet Chaos has been in a dire state for months according to my reliable sources (fellow European players) and these recent DDoS attacks have affected people on pretty much every server across all of the established datacentres. If it was a problem that lasted a day or two and calmed down then that'd be one thing...but this has been going on for at least a week now. I don't think many people are blaming Square Enix for the actual attacks - their hands are tied until they can get a handle on the situation.

It's not a case of entitlement either - at least not in every case. You do realise some of us work in the customer care industry, yes? My own job involves reviewing how restaurants treat their customers and how they choose to respond to issues. I'll tell you one thing - word of mouth from disgruntled customers is a very powerful thing. Yet it's very easily countered by some light gestures of appeasement.

This isn't a F2P game. At the very least, people are paying a monthly subscription fee. To say nothing of the amount spent on optional services.