Requesting a free month. Please?

[Sigma-Astra]

People who think they should be reimbursed for DDoS attacks while not fully understanding what DDoS attacks are....

[Theodric]

People who think they should be reimbursed for DDoS attacks while not fully understanding what DDoS attacks are....

It doesn't really matter who or what the cause of the interrupted game-play actually is. In the real world in some countries it isn't at all unusual for companies to offer a token gesture of goodwill in response to incidents that might be entirely out of their hands. A good example would be bad weather disrupting a delivery. That's how it is over here in the UK, at any rate.

I adore FFXIV though I do feel as though people bend over backwards a little too much at times to excuse clinical customer service. In the early portion of ARR if there were any issues then they were addressed in a far less distant manner. I remember there being some bug with retainers resulting in everybody being sent a pot or two of dye. Was it necessary? Hardly - but it was a pleasant gesture.

[Sigma-Astra]

It doesn't really matter who or what the cause of the interrupted game-play actually is. In the real world in some countries it isn't at all unusual for companies to offer a token gesture of goodwill in response to incidents that might be entirely out of their hands. A good example would be bad weather disrupting a delivery. That's how it is over here in the UK, at any rate.

I adore FFXIV though I do feel as though people bend over backwards a little too much at times to excuse clinical customer service. In the early portion of ARR if there were any issues then they were addressed in a far less distant manner. I remember there being some bug with retainers resulting in everybody being sent a pot or two of dye. Was it necessary? Hardly - but it was a pleasant gesture.

A bug with retainers that can easily be fixed by a re-coding of the script is no where close towards the complications of a DDoS attack. It's not only nearly impossible to mitigate, but 100% impossible to prevent from ever happening or see it coming. It actually does matter who or what the cause is. If it's something that SE did themselves on their end, then yes, we could ask for something to be reimbursed to us if it meant that we lost playtime due to their own misgivings. But, this has literally nothing to do with SE on their end regarding technical matters or an issue that they could fix themselves. They can't. It's insane how entitled some people are in thinking that they need to be reimbursed for something completely out of the companies hands.

Bad weather like hurricanes and tsunamis? Maybe. DDoS attacks? No.

What good would a free month of service be if the attacks happened again during everyone's free month of playtime? It's not only an unreasonable demand, but an outrageous one as well that could backfire.

You can't possibly tell me that people don't have anything else to play, watch, or occupy their time with while this is happening. People are so impatient and easily offended the moment something inconveniences them while not fully understanding why or how.

[Dirwen]

You do realize we are paying customers? We have the right to complain if the product we paying for isn't working right.

Doesn't matter if it's an outside influence at least SE can show like they care. At the moment I haven't seen SE say or do anything to calm the so-called sheep as you call us.

[Sigma-Astra]

You do realize we are paying customers? We have the right to complain if the product we paying for isn't working right.

Doesn't matter if it's an outside influence at least SE can show like they care. At the moment I haven't seen SE say or do anything to calm the so-called sheep as you call us.

I'm a paying customer as well and do you see me throwing a temper tantrum over something that happens to many other companies all of the time including Blizzard, Google, and Amazon? No.

Because I'm one of those customers who doesn't demand that a company bend over and kiss my feet the moment I feel offended or inconvenienced over something not going my way, especially if I don't understand the why's and how's of what's wrong.

Patience is a virtue and I'm not about to let a virtual world spike my blood pressure nor am I going to act like a kid screaming in a grocery store because mommy didn't buy them that candy bar.

Do you call and complain to the company that your toaster isn't working because someone keeps smacking it with a hammer and they should send you a free one? No. No, you don't. That's exactly what's going on with the servers.

Does this suck? Absolutely. But, the only thing you can do is wait and deal with it like everyone else is doing.

At best, they can tell you to please be patient in the meantime, that's all they can really say, and how exactly is that going to calm anyone when everyone feels like lashing out and not using common sense anyways.

[Theodric]

A bug with retainers that can easily be fixed by a re-coding of the script is no where close towards the complications of a DDoS attack. It's not only nearly impossible to mitigate, but 100% impossible to prevent from ever happening or see it coming. It actually does matter who or what the cause is. If it's something that SE did themselves on their end, then yes, we could ask for something to be reimbursed to us if it meant that we lost playtime due to their own misgivings. But, this has literally nothing to do with SE on their end regarding technical matters or an issue that they could fix themselves. They can't. It's insane how entitled some people are in thinking that they need to be reimbursed for something completely out of the companies hands.

Bad weather like hurricanes and tsunamis? Maybe. DDoS attacks? No.

What good would a free month of service be if the attacks happened again during everyone's free month of playtime? It's not only an unreasonable demand, but an outrageous one as well that could backfire.

You can't possibly tell me that people don't have anything else to play, watch, or occupy their time with while this is happening. People are so impatient and easily offended the moment something inconveniences them while not fully understanding why or how.

It doesn't necessarily need to be a free month...or even a free day. Yet Chaos has been in a dire state for months according to my reliable sources (fellow European players) and these recent DDoS attacks have affected people on pretty much every server across all of the established datacentres. If it was a problem that lasted a day or two and calmed down then that'd be one thing...but this has been going on for at least a week now. I don't think many people are blaming Square Enix for the actual attacks - their hands are tied until they can get a handle on the situation.

It's not a case of entitlement either - at least not in every case. You do realise some of us work in the customer care industry, yes? My own job involves reviewing how restaurants treat their customers and how they choose to respond to issues. I'll tell you one thing - word of mouth from disgruntled customers is a very powerful thing. Yet it's very easily countered by some light gestures of appeasement.

This isn't a F2P game. At the very least, people are paying a monthly subscription fee. To say nothing of the amount spent on optional services.

[Dirwen]

I'm a paying customer as well and do you see me throwing a temper tantrum over something that happens to many other companies all of the time including Blizzard, Google, and Amazon.com? No.

Because I'm one of those customers who doesn't demand a company bend over and kiss my feet the moment I feel offended over something not going my way.

Patience is a virtue and I'm not about to let a virtual world spike my blood pressure like a kid screaming in a grocery store because mommy didn't buy them that candy bar.

Do you call and complain to the company that your toaster isn't working because someone keeps smacking it with a hammer and they should send you a free one? No. No, you don't.

Toaster is something you buy one off and not a service people pay monthly for. These attacks been happening for a month now right? That is a long time for disruptive service and you wonder why people are mad?

You are probably okay with getting screwed over but I'm not and it seems majority of people are the same.

[Theodric]

I'm a paying customer as well and do you see me throwing a temper tantrum over something that happens to many other companies all of the time including Blizzard, Google, and Amazon? No.

The vast majority of people in this thread have been perfectly civil and polite. I'm not sure if I would class your posting as a 'temper tantrum' but you're definitely going out of your way to belittle and insult other posters for having a different opinion than you and daring to request that things are handled differently. I'm not going to stop playing if compensation is not offered, though I certainly would appreciate it if it were to be offered.

[Sigma-Astra]

Toaster is something you buy one off and not a service people pay monthly for. These attacks been happening for a month now right? That is a long time for disruptive service and you wonder why people are mad?

You are probably okay with getting screwed over but I'm not and it seems majority of people are the same.

How am I okay with getting screwed over? You let me know how you even remotely came towards that conclusion just because you're upset. I'm still paying my sub because XIV isn't going anywhere and once the issue has been handled, I'll play again. And clearly, so are you or you wouldn't be able to post on the forums. Life goes on. You do something else in the meantime.

It's not going to kill you to not play XIV. Calm down, eat a snickers. Furthermore, a small vocal minority on the forums every time something like this happens doesn't make you the majority of people either.

It's not like SE is clinking wine glasses while this is going on either.

It's not a case of entitlement either - at least not in every case. You do realise some of us work in the customer care industry, yes? My own job involves reviewing how restaurants treat their customers and how they choose to respond to issues. I'll tell you one thing - word of mouth from disgruntled customers is a very powerful thing. Yet it's very easily countered by some light gestures of appeasement.

I work in the customer service business as well and guess what? The customers are not always right and whoever made the ruling of "the customer is always right" should be shot in the foot. Considering that there's no way to circumvent this type of thing, no, they don't owe anything to us other than maybe a "We're sorry, please try again later."

And if it continues towards the point where auto-demolition may happen on housing for people, at best they could restrict the timer on that for the time-being. That's about as much of a courtesy you may see from SE, considering playing an online game is a luxury and not a necessity as it were.

They're not going to give anything to anyone and if they did, it would be those stupid fireworks probably.

The vast majority of people in this thread have been perfectly civil and polite. I'm not sure if I would class your posting as a 'temper tantrum' but you're definitely going out of your way to belittle and insult other posters for having a different opinion than you and daring to request that things are handled differently.

Telling people that they're overreacting and throwing a temper tantrum isn't belittling or insulting in any way when the issue is being hyperbolized towards the point where we need compensation for it, not to mention, people are quick to rant their ire about the attacks.

The condescension from the opposite spectrum with "you do realize that we're paying customers" or "you do realize some of us work in customer service" is unneeded and I would actually say the context and phrasing of that is belittling because it's questioning the intelligence of the person it's being directed towards.

[Sigma-Astra]

We had problems with DDoS attacks during the launch of Stormblood if everyone remembered and nothing was reimbursed then either. So, don't count on it now.