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  1. 10-26-2018 05:51 AM #1
    Zombiee
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    Mar 2017
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    18
    Character
    Zombii Mochii
    World
    Omega
    Main Class
    Monk Lv 70
    SE are providing the service even though another company may be contracted. They still bare the responsibility for it and would then need to sue the company they contracted if the company doesnt offer them compensation.
    It all falls under 'consumer rights' so no ToS can block it. This is how things are in over here anyway.
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    Last edited by Zombiee; 10-26-2018 at 05:59 AM.
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  2. 10-26-2018 06:00 AM #2
    Xtrasweettea
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    Nov 2014
    Location
    Gridania
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    361
    Character
    Aelda Schuvorther
    World
    Lamia
    Main Class
    Warrior Lv 90
    Quote Originally Posted by Zombiee View Post
    SE are providing the service even though another company may be contracted. They still bare the responsibility for it and would then need to sue the company they contracted if the company doesnt offer them compensation.
    Right. Though they necessarily don't have to sue if they have contracts. Usually the statement of work and the service level agreements within the contract will outline who can be compensated for what. Now, if the failing party doesn't bother to do what is outlined within the contract, then civil suits could be the best option.

    I know that the ISP company work for at times partners or be "back-to-back" with other companies that help cover lacking service. If the ISP I work for fails to provide service, the "partner" also fails to provide service.
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