Requesting a free month. Please?

[Riyven]

When you subcontract a service and this service fails, as customer you claim a fee for those delays.
I work for Automotive Industry and when one supplier doesnt fulfill his service as a client you claim a compensation in order to subdue this failure until the service is restored.
Am i wrong to say that if SE subcontract the server's network security they won't be already claiming for compensation?
I feel like the only dumb-one here is me to not asking the same, as SE Client.
Since I have seen a lot of ppl here work for network security industries, I please beg your replyto know if i am so wrong about this.

[Xtrasweettea]

snip

You are absolutely correct that SE has already gone through the steps on getting compensation for SE being inconvenienced. SE will get paid.

Though, I wouldn't state you should feel dumb about not asking for the same as an SE client. You are not being dumb. There's something we don't consider when we sign up to the games: the costs for anything beyond running the game and support for the customers.

The issue comes down to this: "How much are you willing to pay to play?"
Let's say that SE's TOS now includes a service level agreement (SLA) that whenever the ISP fails we get compensated. So in order to get this SLA, SE will need to need to higher a service management team to:
1. Track SLA violations
2. Root Cause Analysis for when there is something like DDOS attack to determine if the ISP is at fault and we can be compensated.
3. Calculate SLA credits and raise to the billing system to credit our next month's bill
4. track and report to us what SLA credits have been given to us.

Our sub will jump up in price in order to cover the cost of that team and to pay extra for the SLA risk. We could be going from $14 a month to $50 a month.

So, that is the tradeoff we get: higher monthly price to include an SLA, or a lower sub without an SLA but we get no direct recourse for ISP failure.