Requesting a free month. Please?

[Xtrasweettea]

I keep seeing these request posts whenever there is a DDOS or some other event causing players to be inconvenienced.

I don’t know why you are expecting a credit (free month, free stuff, etc.) for your inconvenience. You agreed to the TOS when you have subscribed. The TOS contains no service level agreements that would warrant you a credit when you get inconvenienced.

[lulunami]

I keep seeing these request posts whenever there is a DDOS or some other event causing players to be inconvenienced.

I don’t know why you are expecting a credit (free month, free stuff, etc.) for your inconvenience. You agreed to the TOS when you have subscribed. The TOS contains no service level agreements that would warrant you a credit when you get inconvenienced.

If you complain to your ISP about intermittent connectivity, especially due to their infrastructure problems, you will usually be compensated with free month(s) of service. Please do not shill for corporations.

[Xtrasweettea]

If you complain to your ISP about intermittent connectivity, especially due to their infrastructure problems, you will usually be compensated with free month(s) of service. Please do not shill for corporations.

I do Service Level Agreement customization and costing as a Subject Matter Expert for a living for an ISP. I know what I am talking about.

If you complain to your ISP about intermittent connectivity, and there is proof it is caused by their infrastructure, you could be compensated. That is their choice to do so in order to keep you quiet and and as a customer for a bit longer. If you didn't contract any SLAs prior to contracting, you don't get a credit usually.

Here is the reality: SE more-than-likely doesn't own nor manage any of the equipment that the DDOS actually attacks (routers, switches, network lines, etc.). SE more-than-likely has contracted ownership and management of network devices to an ISP, or the Datacenter company that SE rents the servers from has contracted the network device ownership and management to an ISP. In reality, SE or the Datacenter company should be owed credits from the ISP for not protecting them adequately during the DDOS.

I can shill for whoever I want by the way. Who are you do tell me who I cannot shill for?

[Tint]

If you complain to your ISP about intermittent connectivity, especially due to their infrastructure problems, you will usually be compensated with free month(s) of service. Please do not shill for corporations.

I had no internet for one week and I just got a postcard wich said that they are sorry xD

[MonsieurMoodle]

I had no internet for one week and I just got a postcard wich said that they are sorry xD

Its exactly what I was talking about. Respect. Okay they didnt gave you your money back, but atleast even if its kinda useless its a nice move from your provider xD

[silverlunarfox]

If you complain to your ISP about intermittent connectivity, especially due to their infrastructure problems, you will usually be compensated with free month(s) of service. Please do not shill for corporations.

I want to know what ISP gives free months of service....

[HyoMinPark]

I want to know what ISP gives free months of service....

Same here, because none of the ISPs I’ve had ever offer compensation for poor connectivity or repeated periods of “unexpected downtime in your area”.

[lulunami]

I want to know what ISP gives free months of service....

Spectrum. 3 months of free service since I provided them with logs, signal quality and other data since my Internet was absolutely attrocious. You have to get past their script readers and onto their technical staff/engineers. They knew the infrastructure needed upgrading in my area after the merger, and I was compensated for my troubles.

[Bourne_Endeavor]

Spectrum. 3 months of free service since I provided them with logs, signal quality and other data since my Internet was absolutely attrocious. You have to get past their script readers and onto their technical staff/engineers. They knew the infrastructure needed upgrading in my area after the merger, and I was compensated for my troubles.

Even taken at face value, how many hours of service were lost? Because you give the impression this happened several times, which is quite different than a random DDoS that took the servers down for less than an hour one day. Furthermore, you said yourself Spectrum knew their infrastructure was an issue. This wasn't a problem with SE or their infrastructure. Therefore, the two aren't comparable.

[silverlunarfox]

Spectrum. 3 months of free service since I provided them with logs, signal quality and other data since my Internet was absolutely attrocious. You have to get past their script readers and onto their technical staff/engineers. They knew the infrastructure needed upgrading in my area after the merger, and I was compensated for my troubles.

I have Spectrum. Not once have I ever received free service. Thats with service all the way to the top.

They upgraded our stuff too after the merger....

I still don't see it. No free months here after repeat calls.... -.-

I got a free month from spectrum too when we had a service interruption that lasted a couple days. Didn't even ask for it, called to inquire about it and got a free month of cable+internet. When you're nice to the ppl at the service centers they are nice back generally and if they can do something like compensation they usually do. It's when you call and raise hell that they do as little for you as they can.

I'm always nice, thank you however for the assumption. I've been in customer service.


The only time I've ever gotten free, was when i said at the time to switch to ATT when they were Time Warner. Not that I would go back, but it worked.

Same here, because none of the ISPs I’ve had ever offer compensation for poor connectivity or repeated periods of “unexpected downtime in your area”.

All of this. That and you forgot when they try to blame your own equipment.