So about our network issues here

[Mizunoko]

Maybe you should read the User Agreement you agreed to when you signed up and continue to agree to every time you login to the game: they don't owe you anything other than maintaining the game, and that despite everything there will be times when service is interrupted for any reason, and which they are under no obligation to offer you any form of compensation (specifically, here: section 5 is the relevant part:



So basically SE are under no obligation to offer you anything about this other than undertaking reasonable steps to restore service, when they are able. And if this problem is caused by another network which SE has no control over (that your ISP uses to connect you to the game), well, that is not SE's responsibility. It's annoying and irritating to have connection issues, but a reality check is needed here.

*caugh* white knight. User agreement or not if it keeps happening people aren't going to be happy. Sure they can put whatever they want into a user agreement, but it's pretty obvious if they take advantage of it too much for things like screwing over customers and the service they need to provide to them, then they will have a lot of angry customers and be in some trouble PR wise. Same as every company really. It's not rocket science that people who pay for a service and can't access that service repetitively due to issues that are not on the customers end then people will started getting ticked off about it" Common sense really. I didn't buy my new car to let it sit at the dealership, when i spend my hard earned money on something i expect quality service, as anyone should. Unless they don't care where they throw their money. I mean if you want to throw your money on the ground and walk away i'm not stopping you lol. I however care about what my money goes into and what i receive in return. again....*caugh* white knight.

My overall point here is yes issues can happen once in a while and maybe even things that are not in SE's control, but that doesn't stop SE from finding a solution on their own to provide proper and quality service to their PAYING customers. We don't pay SE to be able to access SE's service ONLY when their ISP lets us. To quote someone else:

"I get that this isn't technically SE's fault as it's about level 3 routing, but this is pretty pathetic overall. Giving notices on the Lodestone or apologizing isn't enough; work with the ISP on a solution, or swap them out altogether for another service. Even if it's not your fault, there's something you can do about it for your own customers.

Ridiculous doesn't even begin to describe this anymore."

[Zephera]

white knight."

Way to kill whatever argument you had by using that term. Anyone who uses it is really hard for me to take seriously.