So about our network issues here

[Mizunoko]

for an entire week for different reasons the servers have become unreachable. Maybe it is time for SE to accept that there might be something wrong with their current ISP provider. I generally refrain from complaining too much but 4 days in a row now and it has now made me lost mats that are not just a few 1000 gill. I am not going to get compensated for that I do not mind.

However so far we now have a lodestone with literally a copy of the last days error and another mistake. And I understand that people complaining about it won't help the problem. But at the very least show us that measures are being taken to investigate the recent lag spikes and the constant ISP crashes.

I am not going to threaten to quit the game. But this is incredibly demoralizing and its hard to know if someone is seriously looking into this. That the local network works fine for FFXIV is fine, but the external network isn't . Unless I can order a direct UTP line to the server I am forced to use the external measures.

Thank you

I don't know, and i'm not the type to whine and ask for a refund over everything, but legitimately i have been having issues playing for the past 2 days and if i cant log in that is wasted sub, and the wasted sub is not my fault. I don't pay money for sub time i can't use when i have the time to use it. This is SE's responsability whether its their ISP or not SE needs to work this issue out with them or find another ISP. It is SE's responsability to provide and maintain the service THEIR customers PAYED for. FIX THIS SE or i want an extension of the days i missed/payed for.

[Enkidoh]

I don't know, and i'm not the type to whine and ask for a refund over everything, but legitimately i have been having issues playing for the past 2 days and if i cant log in that is wasted sub, and the wasted sub is not my fault. I don't pay money for sub time i can't use when i have the time to use it. This is SE's responsability whether its their ISP or not SE needs to work this issue out with them or find another ISP. It is SE's responsability to provide and maintain the service THEIR customers PAYED for. FIX THIS SE or i want an extension of the days i missed/payed for.

Maybe you should read the User Agreement you agreed to when you signed up and continue to agree to every time you login to the game: they don't owe you anything other than maintaining the game, and that despite everything there will be times when service is interrupted for any reason, and which they are under no obligation to offer you any form of compensation (specifically, here: section 5 is the relevant part:

5. INTERRUPTION TO THE SERVICE
From time to time, in order to provide our customers with the optimal gaming experience, it is necessary for SQUARE ENIX to conduct routine maintenance on the computers and/or servers that support the Game. During these times, access to the Game or support services may be interrupted. Access may also be temporarily suspended in whole or in part, without notice, due to emergency repairs, fire, flood, explosion, war, strike, embargo, governmental action or failure to act, the act of any civil or military authority, act of God, or by any other causes beyond SQUARE ENIX’s control, or any other reasons for which SQUARE ENIX, in its sole discretion, deems that temporary suspension is necessary. You acknowledge that such disruptions of service may occur and waive any causes of action against SQUARE ENIX in any way arising from or related to any such disruptions of service.

So basically SE are under no obligation to offer you anything about this other than undertaking reasonable steps to restore service, when they are able. And if this problem is caused by another network which SE has no control over (that your ISP uses to connect you to the game), well, that is not SE's responsibility. It's annoying and irritating to have connection issues, but a reality check is needed here.

[Mizunoko]

Maybe you should read the User Agreement you agreed to when you signed up and continue to agree to every time you login to the game: they don't owe you anything other than maintaining the game, and that despite everything there will be times when service is interrupted for any reason, and which they are under no obligation to offer you any form of compensation (specifically, here: section 5 is the relevant part:



So basically SE are under no obligation to offer you anything about this other than undertaking reasonable steps to restore service, when they are able. And if this problem is caused by another network which SE has no control over (that your ISP uses to connect you to the game), well, that is not SE's responsibility. It's annoying and irritating to have connection issues, but a reality check is needed here.

*caugh* white knight. User agreement or not if it keeps happening people aren't going to be happy. Sure they can put whatever they want into a user agreement, but it's pretty obvious if they take advantage of it too much for things like screwing over customers and the service they need to provide to them, then they will have a lot of angry customers and be in some trouble PR wise. Same as every company really. It's not rocket science that people who pay for a service and can't access that service repetitively due to issues that are not on the customers end then people will started getting ticked off about it" Common sense really. I didn't buy my new car to let it sit at the dealership, when i spend my hard earned money on something i expect quality service, as anyone should. Unless they don't care where they throw their money. I mean if you want to throw your money on the ground and walk away i'm not stopping you lol. I however care about what my money goes into and what i receive in return. again....*caugh* white knight.

My overall point here is yes issues can happen once in a while and maybe even things that are not in SE's control, but that doesn't stop SE from finding a solution on their own to provide proper and quality service to their PAYING customers. We don't pay SE to be able to access SE's service ONLY when their ISP lets us. To quote someone else:

"I get that this isn't technically SE's fault as it's about level 3 routing, but this is pretty pathetic overall. Giving notices on the Lodestone or apologizing isn't enough; work with the ISP on a solution, or swap them out altogether for another service. Even if it's not your fault, there's something you can do about it for your own customers.

Ridiculous doesn't even begin to describe this anymore."

[Zephera]

white knight."

Way to kill whatever argument you had by using that term. Anyone who uses it is really hard for me to take seriously.

[Wijnand]

Maybe you should read the User Agreement you agreed to when you signed up and continue to agree to every time you login to the game: they don't owe you anything other than maintaining the game, and that despite everything there will be times when service is interrupted for any reason, and which they are under no obligation to offer you any form of compensation (specifically, here: section 5 is the relevant part:



So basically SE are under no obligation to offer you anything about this other than undertaking reasonable steps to restore service, when they are able. And if this problem is caused by another network which SE has no control over (that your ISP uses to connect you to the game), well, that is not SE's responsibility. It's annoying and irritating to have connection issues, but a reality check is needed here.

There is no need to be so belligerent. I am not asking for any refund I am asking for a serious check on what is going on in the game. we can all agree the servers are stuttering a little bit and lagging. and the outages reflect a problem with a service they bought to supply us with a server. the server backbone might just need another datacenter that has a more reliable set of nodes.


In the end we just want to enjoy the game