Pushed to quit after 1,860 days subbed

[Skivvy]

He's still at fault. Everyone else knew. You mean to tell me everyone is wrong then? We all have our house and items. :/ Yeah SE messed up by providing a faulty system. NOONE is saying they didn't. But to turn a blind eye to the person who been here since day 1? I don't even want to hear the excuse - I didn't have a computer so I can't use google at the same time as I play- cause I don't. No computer.. only a baby PS4 and look what I'm doing. ON THE FORUMS, typing on controller and playing the game. So I don't see an excuse. He shouldn't put his game time in the title.. cause anyone who reads that and questions " Dude.. how did you miss this? " Is going to think that. And they are going to go " you should've paid attention." Cause he should've. The system SE made is already in effect so with that in mind.. he should've googled. I'm NEVER going to not think that way.

If I'm understanding you correctly, the crux of your reasoning boils down to "well I knew it, they should too". You should know (here I go assuming!) that not everyone is going to behave exactly as you do or have the exact same information as you do. I mean, sure, all of the information is out there....somewhere, but it's incredibly easy to miss vital details. Especially since the game provides just about no information itself (is this horse dead yet?).

[Niwashi]

Go into a raid with that logic, play black mage with that logic.. do anything else outside of housing with that logic want watch what happens.

Even ignoring the fact that you can do all those things without looking up info from outside the game (and I'm only ignoring that because several other people have already pointed it out), someone who wants to look up info before running a raid, for instance, knows when they're running a raid. There are a great many things in this game I don't know much about because I haven't gotten to them so haven't bothered to look them up. When I get to them, I can decide whether to look up more info on it.

The problem with the lack of IN GAME notification on housing demolition, is that if people don't know about it, they won't know it's something to look up. The OP knew how to do everything she was overtly trying to do with her house. It wasn't apparent that something wasn't working. If she couldn't figure out how to place a furniture item or something, she would probably have looked that up or asked someone, because she'd be aware of it as an issue. But when someone can do everything they're trying to do and no problem presents itself, people aren't going to randomly decide "Everything's fine, so I'd better head to Google to search out every pitfall in case some hidden feature is going to take it all away." There is absolutely nothing else in the game that requires that sort of preemptive research. For everything else, at worst, you can look stuff up when it becomes relevant.

For the one and only feature of the game that you have to know about in advance, before it becomes an issue, it's not unreasonable to suggest that maybe there should be a clear indication of it in the actual game.

[ko_]

If I'm understanding you correctly, the crux of your reasoning boils down to "well I knew it, they should too". You should know (here I go assuming!) that not everyone is going to behave exactly as you do or have the exact same information as you do. I mean, sure, all of the information is out there....somewhere, but it's incredibly easy to miss vital details. Especially since the game provides just about no information itself (is this horse dead yet?).

In this case yes, cause anyone with a PS4 can look up stuff. This isn't a debate, every PS4 on the planet that has FFXIV installed can go online. But coming off that, Is the problem you and others having is cause I'm blaming op? Cause everytime I explain why I get - BUT SQUARE- Even when I explain in this very case nothing SE would've done would've fixed OP's issue. His issue is simply the fact he's been playing since day 1 and somehow against everything has missed all the news on anything relating to housing. And to top it off he's gotten one in 4.2 in the middle of one of the biggest things yet. It's hard to believe SE coul;d've fixed that. That's like again my sonic example. How can I play and be a fan of Sonic the hedgehog fro mthe start. And not know he was made and created by sega? Thats what it sounds like to me... so understand when I tell you. I can't find it in me to 100% blame SE for something a user should've known.

[Raskbuck]

nothing SE would've done would've fixed OP's issue.

Actually, yes. If there were any in-game notifications, OP would have been able to prevent this. They did mention they logged in to do their daily routine. Entering their house wasn’t part of it because they didn’t know about the whole housing demolition, hence this topic.

By your logic, should I start googling every single thing they add in the game?

Oh no! They added a new Aquapolis. Better make sure to Google if they are going to delete my chatacter if I don’t do it.

There’s a new expansion! Welp, better make sure and Google if SE is going to delete my equipment just in case.

Nobody is trying to absolve OP from guilt. People are too hung up on pointing fingers and blaming OP for the game’s lack of in-game notifications about housing demolition.

Feedback is what allows the game, and SE, to grow and improve. It’s difficult to give that when they are met with finger pointing and holier-than-thou attitudes.

Nobody cares if OP is in the wrong or not. The fact is there are some things about the current state of housing that could use some improvement, and this thread is the space to comment about that.

And yet, we see pages upon pages of people blaming OP for absolutely no reason other than being petty.

[ko_]

Actually, yes. If there were any in-game notifications, OP would have been able to prevent this. They did mention they logged in to do their daily routine. Entering their house wasn’t part of it because they didn’t know about the whole housing demolition, hence this topic.

By your logic, should I start googling every single thing they add in the game?

Oh no! They added a new Aquapolis. Better make sure to Google if they are going to delete my chatacter if I don’t do it.

There’s a new expansion! Welp, better make sure and Google if SE is going to delete my equipment just in case.

Nobody is trying to absolve OP from guilt. People are too hung up on pointing fingers and blaming OP for the game’s lack of in-game notifications about housing demolition.

Feedback is what allows the game, and SE, to grow and improve. It’s difficult to give that when they are met with finger pointing and holier-than-thou attitudes.

Nobody cares if OP is in the wrong or not. The fact is there are some things about the current state of housing that could use some improvement, and this thread is the space to comment about that.

And yet, we see pages upon pages of people blaming OP for absolutely no reason other than being petty.

I disagree.. he missed EVERYTHING even ingame stuff, so how was SE posed to fix his current issue? THATS what I'm talking about tho. How did he miss it ALL. He missed the text at log in, he missed millions of people talking about it ingame, he missed everything so he would've missed whatever you are mentioning too. Cause he missed it all. 1000 days and NEVER heard of the timers? Come on man.... SE can't fix user error. They just can't.

[JohnSpawnVFX]

It's mind-boggling that people here advocate that reading patch notes are both unnecessary and also are on a third-party website. Lodestone's purpose is only supporting the game. It serves no other function than having necessary and useful information for players. It is a part of FFXIV itself.

[Hamada]

Greetings,

If I may add a slight point of clarification to the housing demolition notification e-mails, since it seems the response from the Game Masters may not have been clear or misunderstood.

When this is reported to us, we escalate these reports as potential errors to be looked into to ensure there is not an error within our system. In the cases that have been reported to us through various means, we have been able to confirm that the notification e-mails were sent correctly by our system to the e-mail address that is registered on the account. However, once the e-mail has been correctly sent by us, we cannot ensure that it was successfully delivered. Internet issues between e-mail delivery systems, spam filters (by an ISP, e-mail
provider, or the settings that have been set), the incorrect e-mail being looked at, or the notifications being improperly labeled as junk mail could all result in the notification not being seen.

We do recommend making sure that any filters or settings under our customers' control are set to allow these e-mails to be correctly received and to make sure that the e-mail address on the account is correct.

If you do feel that the notification is not being sent correctly, please do submit a bug report so that we can investigate it. We do not want to assume that errors never occur, and would prefer to verify the system is working correctly than allow errors that prevent the notifications from being sent out.

I hope that helps clear up the Game Master responses that have been mentioned.

LGM Enkrateia

At this point, I feel this kind of response is just a front. I encountered time and time again "lost information" going on in the GM's chain in command and release "everything working as intended response" Just like the "new forum" to fill out with account action rebuttal, all I see is unwillingness to admit you made a mistake somewhere, or you legitimately think you never made a mistake, due to something lost in the chain of communication. Please improve your customer service. It greatly needs improving from QoL changes for the game, to the "1 time per lifetime" item recovery on an account.

If I was SOLEY playing this game on the basis of customer service and if there exists anti-consumer practices such as retainer fees, new app thing, item recovery, overall transparency (like your overall service failing to notify this topic maker of not only losing the house but the items as well) I would of quit long ago. The only reason I am here is because I try to be ultra careful with this game, because of the well known reputation of the bad service, as I socialize with my friends and do content with my friends. Overall I am tried of being told "we investigated nothing wrong here" and yet people time and time again, this thread is not the first time, people not getting house demo emails, and a lack of transparency of when the auto demo happens. Hiding it in menu hell is not a notice.

[Skivvy]

In this case yes, cause anyone with a PS4 can look up stuff. This isn't a debate, every PS4 on the planet that has FFXIV installed can go online. But coming off that, Is the problem you and others having is cause I'm blaming op? Cause everytime I explain why I get - BUT SQUARE- Even when I explain in this very case nothing SE would've done would've fixed OP's issue. His issue is simply the fact he's been playing since day 1 and somehow against everything has missed all the news on anything relating to housing. And to top it off he's gotten one in 4.2 in the middle of one of the biggest things yet. It's hard to believe SE coul;d've fixed that. That's like again my sonic example. How can I play and be a fan of Sonic the hedgehog fro mthe start. And not know he was made and created by sega? Thats what it sounds like to me... so understand when I tell you. I can't find it in me to 100% blame SE for something a user should've known.

Can't speak for anyone else, but for me it's that OP has already addressed the fact that they don't blame SE for them losing their house and items, but all these pages later, people are still harping over the fact it's OPs fault. It's like, yeah, OK, we get it- OP goofed - but lets keep adamantly pointing this out for another 10 pages for shits and giggles.

I also tend to take issue when people absolutely refuse to believe that someone may play a different way, or think a different way, or that they absolutely must be lying about not seeing a particular piece of information. We are not all the same, we all function differently. If they didn't see the housing information for whatever reason, which even they admitted was a bit odd, then why are people arguing against it? It's a waste of time and effort. Also detracts from trying to make this a productive thread.

I've been around since Beta, technically 1.0 if you want to get picky. Let me be the first to tell you that there is A LOT of crap I don't know about this game. Oh sure, I've put my fair amount of time into it as well (playtime is showing 299+ days), but hey, things get missed. With Sonic, I doubt you know every single last tidbit of information, no matter how big of a fan you may be.

Maybe in another 10 pages we can finally put to rest the fact that OP's lack of knowledge/information brought this upon them, and maybe then we can move into a conversation that may help improve the game for everyone moving forward.

[ko_]

Can't speak for anyone else, but for me it's that OP has already addressed the fact that they don't blame SE for them losing their house and items, but all these pages later, people are still harping over the fact it's OPs fault. It's like, yeah, OK, we get it- OP goofed - but lets keep adamantly pointing this out for another 10 pages for shits and giggles.

I also tend to take issue when people absolutely refuse to believe that someone may play a different way, or think a different way, or that they absolutely must be lying about not seeing a particular piece of information. We are not all the same, we all function differently. If they didn't see the housing information for whatever reason, which even they admitted was a bit odd, then why are people arguing against it? It's a waste of time and effort. Also detracts from trying to make this a productive thread.

I've been around since Beta, technically 1.0 if you want to get picky. Let me be the first to tell you that there is A LOT of crap I don't know about this game. Oh sure, I've put my fair amount of time into it as well (playtime is showing 299+ days), but hey, things get missed. With Sonic, I doubt you know every single last tidbit of information, no matter how big of a fan you may be.

Maybe in another 10 pages we can finally put to rest the fact that OP's lack of knowledge/information brought this upon them, and maybe then we can move into a conversation that may help improve the game for everyone moving forward.

You're misunderstanding cause I'm on the other side of your debate. I didn't nor never said he should know EVERYTHING. - in caps so you can see it.- I said with this issue it's odd he didn't know with his playtime beingg known. Thats why I made the sonic example. I don't know EVERYTHING about sonic.. but I DO know he was made by SEGA. Which is the point I made. I get that we're on different sides of this, but please if you're going to point out stuff, look at the context of my reply cause it's there for a reason. It's not about knowing EVERYTHING, it's about telling me you have over 1840 or whatever days in this game, AND telling me you're invested and somehow with as big as this issue is missed we have timers on houses and housing items. Lets remember.. he didn't care for 80 PLUS DAYS And then comes here and points at SE? He may not have said - it's SE's fault- but even pointing at them like it's THEIR fault to begin.. it's like the question remains. How can you blame SE for that when he somehow against all odds NEVER came accross that info. That is again like me NEVER knowing Sonic is owned by Sega. At what do you we take it opon ourselves to make sure our shit is ok?

[Penthea]

You're misunderstanding cause I'm on the other side of your debate. I didn't nor never said he should know EVERYTHING. - in caps so you can see it.- I said with this issue it's odd he didn't know with his playtime beingg known. Thats why I made the sonic example. I don't know EVERYTHING about sonic.. but I DO know he was made by SEGA. Which is the point I made.

There have been huge Sega logos on all of the Sonic games each time you start them. This can't compare to the demolition timer which is INVISIBLE for most of its duration.

Seriously... -_-