I can sympathize with losing the items that were in your household. I don't necessarily agree with the way SE handles the storage on that, considering they can hold mail items indefinitely. That sucks a bunch and is a bit ridiculous.

I respectfully disagree with your point of view on the notifications of demolitions. I think the system is fine as it is when it works in game and out of game to ensure users are notified that their housing will be demolished. I have a friend who has several houses on our server (pre the changes that limited housing) and he's not failed to go in to all of his houses even on all of his alts. If anyone is reading this make sure you understand the system and go read the special housing website. Make sure your email is current to your account. Don't ignore square enix emails. Check your timers. Check your notifications.