I’m sorry you lost limited time items. That said, I find it hard to believe that someone who has been subscribed to this game for years - who has been hoarding housing items because he didn’t have a house to place them in - had never heard one single time about auto demolition. Where those emails went, whether they were sent or not is not even the glaring issue here to me.

On a side note, I believe auto demolition is working as intended. Someone who logs on somewhat regularly but doesn’t step foot in that house for 45 days? And doesn’t even think to visit even in the 45 days after (I believe that’s the amount of time you have to pick up your items from the npc)? Come on.