Re: FanFest at Live Letter
https://twitter.com/Nova_Crystallis/...13835904512001

"Back in 2016 last time fan festival it took 10 hours to sell out the NA fan fest tickets so we are expecting similar, but we sold more than that but what happened was in 2 minutes we had 6,000 people in the virtual queue to purchase tickets."

"So actually because so many people rushed into the queue, the system became unstable and there was a risk to that would crash the whole queue, so they disabled the code for approximately 500 people to prevent this."

"So it is a fact that people purchased without the code, it was only 500 people. People on the forums said as well they purchased without. We checked the ticket purchase and there was no proof of invalid ticket sales. In any case, this should not have happened."

"Ultimate we understand with the demand we didn't have enough tickets. If we decide to plan another fan festival in the future we will need to take this into account."

"Tickets in Japan use a lottery system, but for NA and EU it's first come first server. We need to revisit the most suitable way to sell tickets going forward based on this."