Tickets are all gone for fan fest

[Rokke]

I'm pretty sure most people are past the "please have more tickets" phase and would just like them to own up to what happened and give a real explanation. I've already planned a different vacation with the money I was going to use, personally.
There are plenty of great examples of constructive criticism in this thread but right now the NA team is acting like everything is peachy when it's not. I find it hard to believe they haven't read the thousands of comments across forums and social media at this point either.

We know what happened. They literally already said what happened, you just don't like what they said. The only thing that isn't peachy at this point is that you/other unlucky folk aren't going.

[cicatriz313]

I have it on good authority that there was a JP website that had snatched up a bunch of tickets and were reselling for $500 a ticket. Up until a day or two ago it was up, but SE took it down. However tickets were sold through that and people did buy them.

So their claim of "only a small number" is a complete crock.

I have it on good authority that any anecdote without proof is meaningless. Please stop spreading these ridiculous lies.

[Awha]

I have it on good authority that there was a JP website that had snatched up a bunch of tickets and were reselling for $500 a ticket. Up until a day or two ago it was up, but SE took it down. However tickets were sold through that and people did buy them.

So their claim of "only a small number" is a complete crock.

I have it on good authority that there was a JP website that made the claim that you are full of it.

[ExKage]

If the NA community management team is actually in charge (rather than being responsible for the post), they need to hire more than 4 people for the team or whoever. We know of at least these community representatives: Sicycre, Luxpheras, Bayohne, Zhexos, and Ridrina being recently added who I believe was on last Friday's Duty Commenced. They all are in the Southern California area. If they were to even add a West Coast/East Coast Fanfest, they'd need an actual East Coast team.

As it is, Square Enix needs to be pressed and shown that FFXIV fans want to attend FanFest and as such the demand has far exceeded what supply is there. If Las Vegas is so set, UNLV can work as a good convention center. Not too far off strip and you wouldn't have as many "line management" issues.

[Tsalmaveth]

I see the white knights are out in force...

[TheGrimace]

Think they'll address this during the Live Letter? I don't, at least not in a way that will satisfy anyone. Prove me wrong!

[Nihility]

Think they'll address this during the Live Letter? I don't, at least not in a way that will satisfy anyone. Prove me wrong!

They sold out of tickets and people are coming up with some pretty insane conspiracy theories to explain it as something other than they sold out of tickets.
It's kind of not possible to appease that

there's even a lot more than you'd expect throwing out the desire to take all the tickets away from people that got them and do it all over so they can have another shot...

[Alleo]

They sold out of tickets and people are coming up with some pretty insane conspiracy theories to explain it as something other than they sold out of tickets.
It's kind of not possible to appease that

Conspiracy theories? When you have a post from a GM that says that for a certain amount of time the entrace was open for everyone? When you have people that jumped the queue and when you have more than enough people that said that they did not need to put in the code due to the error and that the link with the code itself was not a one time only deal? When you have people that got the message that tickets are reserved for them and got a timer and only after that found out that it does not reserve the ticket at all? How are any of those insane conspiracy theories?

We also do know that at least a handful of tickets are used for jp players.

Its not that it was sold out, its how it was sold out. And that was honestly really bad.

[ExKage]

Re: FanFest at Live Letter
https://twitter.com/Nova_Crystallis/...13835904512001

"Back in 2016 last time fan festival it took 10 hours to sell out the NA fan fest tickets so we are expecting similar, but we sold more than that but what happened was in 2 minutes we had 6,000 people in the virtual queue to purchase tickets."

"So actually because so many people rushed into the queue, the system became unstable and there was a risk to that would crash the whole queue, so they disabled the code for approximately 500 people to prevent this."

"So it is a fact that people purchased without the code, it was only 500 people. People on the forums said as well they purchased without. We checked the ticket purchase and there was no proof of invalid ticket sales. In any case, this should not have happened."

"Ultimate we understand with the demand we didn't have enough tickets. If we decide to plan another fan festival in the future we will need to take this into account."

"Tickets in Japan use a lottery system, but for NA and EU it's first come first server. We need to revisit the most suitable way to sell tickets going forward based on this."

[Stellafreyja]

They talked about FanFest tickets on Live Letter. NA is sold out completely. What makes me mad though, is that Europe is having a presale for active players and doing a sale for everyone a week later. Why didn't we have that option? They also said that they were expecting similar time to sell out as last FanFest but within 2 mins of the tickets going on sale, 6000 people were already in queue. So "next time" they'll try to get a bigger venue. So SE is really saying "sucks to suck" if you didn't get a ticket.