Quote Originally Posted by Remyogic View Post
SLA's are all based on averages as there will always be best-case and worst-case customer experiences. Really, all that can be done is to gather data and wait until NTT organically needs to upgrade.
It's an every day issue. Not occasionally.

Also without knowing the details regarding the agreement between SE and NTT, this is just speculation though.

You do make sense, but it disgusts me to think how they would tell us to "deal with it" as a resolution.