Sticky thread for NA tech support for NTT has now moved and been locked...

[Zephanoa]

These guys aren't wrong, I can confirm that NTT is the issue. I work infrastructure and its pretty obvious these are points between two routers...

10 31 ms 39 ms 31 ms ae-6.r23.dllstx09.us.bb.gin.ntt.net [129.250.4.116]
11 206 ms 200 ms 185 ms ae-8.r23.snjsca04.us.bb.gin.ntt.net [129.250.4.154

9 100 ms 90 ms 73 ms ae-26.a02.chcgil09.us.bb.gin.ntt.net [129.250.66.65]
10 80 ms 68 ms 80 ms ae-3.r07.chcgil09.us.bb.gin.ntt.net [129.250.5.111]
11 104 ms 57 ms 86 ms ae-5.r21.chcgil09.us.bb.gin.ntt.net [129.250.4.213]
12 * 163 ms 171 ms ae-5.r22.snjsca04.us.bb.gin.ntt.net [129.250.5.17]

Just saying its pretty obvious that the issue is on NTT's side. Specifically the router(s) at San Jose is where the issues are coming from. This is all provided from the tracerts that they have provided. SE should be raising a stink with NTT, or at least acknowledge that the router(s) at San Jose is actively being DOS'd. There is a bottle neck, it belongs to NTT, and they have a right to be upset.

[KaldeaSahaline]

I'll chime in like I did in the big thread.

On Comcast (which contrary to most people has been nothing short of extraordinary for me) I had 40ms and 0 packet loss when servers were in Canada. However, I'm not so naive to suggest others didn't have problems with the infamous L3 node.

That said since the server move, with 100% consistency I am unable to play this game post 7:30PM EST. It results in 200+ ms, 10%+ packet loss consistently every day, without fail. The issue is always with the San Jose CA NTT node, which is SE's responsibility to ensure is running efficiently as they are SE's chosen ISP partner.

I have resorted to Mudfish to be able to play this game. It sucks. I've never once needed a VPN to play ANY GAME over the course of 10+ years of gaming. Not once. Ever. I've had Comcast come out, I've talked to SE who gave me the runaround, and I've spoken with NTT NOC who confirmed that the only thing I can do is have SE contact them for breach of SLA because I am not NTT's customer, SE is.

The thing is, this type of stuff happens a lot, but other companies get it fixed. It's just not super common to hear about it.

Fun fact - I can connect to a AUSTRALIAN WoW server from the east coast with less ping than I can to FF14 post 7:30 PM. That should tell you something.

[Titor]

The lag and routing is so bad I’m having to essentially pay double my sub for this game since I have to purchase a similarly priced vpn subscription just to be able to pvp. I’ve never needed a vpn before for any game or this game when it was on the old servers

[Issac]

I'll chime in like I did in the big thread.

On Comcast (which contrary to most people has been nothing short of extraordinary for me) I had 40ms and 0 packet loss when servers were in Canada. However, I'm not so naive to suggest others didn't have problems with the infamous L3 node.

That said since the server move, with 100% consistency I am unable to play this game post 7:30PM EST. It results in 200+ ms, 10%+ packet loss consistently every day, without fail. The issue is always with the San Jose CA NTT node, which is SE's responsibility to ensure is running efficiently as they are SE's chosen ISP partner.

I have resorted to Mudfish to be able to play this game. It sucks. I've never once needed a VPN to play ANY GAME over the course of 10+ years of gaming. Not once. Ever. I've had Comcast come out, I've talked to SE who gave me the runaround, and I've spoken with NTT NOC who confirmed that the only thing I can do is have SE contact them for breach of SLA because I am not NTT's customer, SE is.

The thing is, this type of stuff happens a lot, but other companies get it fixed. It's just not super common to hear about it.

Fun fact - I can connect to a AUSTRALIAN WoW server from the east coast with less ping than I can to FF14 post 7:30 PM. That should tell you something.

That right there is pretty much everything you need to know about the situation, folks.

[Fhaerron]

I don't know too much about servers and such. But why is it that:

World of Warcraft,
Guild Wars,
Guild Wars 2,
The Elder Scrolls Online,
RIFT,
The Secret World,
Destiny,
Destiny 2,
Star Wars: The Old Republic,
A million more games with online stuff

Have no issues playing just fine but this sole game does have issues and then it's appereantly our PC, router, modem?
I'm from EU and the game is unplayable for me, whenever I enter a duty I get a DC, I'm actually using a VPN now (tunnelbear) and I tunnel to Germany (The EU datacenter is also in Germany) now it works without issues.
However all these other games above have no issues what so ever, I also did not had to port forward any games but I had to do for FF XIV, I remember we had to port forward in the early 2000 years.
And another thing back in 2014 to 2017 there was no issues in this game (I didn't even need to port forward) and then since 2017 suddenly once boom, no longer playable.

^ Can somebody explain this to me? SE says it's a routing issue, but all these other games don't have routing issues then? Why does SE have this issue?

[Fourbestintoner]

Golden rule of XIV, nothing gets fixed unless the japaneses also complain about it.
The only place with good routing to cali is cali itself, they knew and they didn't care and will never move the servers again.

[Airget]

The Net neutrality laws are not yet abolished for yet another month or two. I would expect this type of thing to happen afterwards. But at this point, I'm willing to pay Comcast for their "highway" route so I can get a stable connection... gg

That's the scam though, they want you to pay higher rates even though you don't have to. They pretend like it's an issue by throttling your connection only to turn around and say "BUT" if you pay an extra 50/month your connection is magically better. The only thing stopping it from being "magically" better is them pushing a button to reduce the amount of throttle they put on your connection.

[Claviusnex]

I was formerly a TWC now a Charter customer. I have had lag ever since the move to California. Based on tracert and wireshark sniffer traces the delays always start within the NTT network. They have some of the screwiest routing I have seen in a long time to the point where I've seen 8 or 9 NTT backbone hops to get to San Jose. As to qualifications since it has come up in the thread, I am a retired Senior Software Engineer who spent 7 years doing TCP/IP stack Architecture and design for large system operating systems. I also spent those 7 years as a company representative to the IETF standards body that oversees the internet architecture and design.

[Keridwyn]

I'd been following the NA thread as I too am caught up in this issue, hoping to find a resolution as my ISP cannot help me since the node is beyond their network scope. I'm not as severely impacted as some on here as usually I only get a few 90k errors each session but I have given up on dungeons and any kind of raiding because of it. I have to go to a friend's house if I want to play because they do not route through that node for some reason.

[Mirakumi]

I can't do trials without d/cing every few minutes. I don't have this issue in any other MMO. (Swotor/Aion). It's really frustrating - I've tried flushing the IP and nada, nope 90k. It's frustrating when you go into a trial and no one gets the I'm having the 90k bug.