Quote Originally Posted by Valkyrie_Lenneth View Post
The problem is people have been saying the move was terrible for all but a small few, and been really loud about it. The game generally runs fine, and the fact that the issues happen mostly only during certain times leads to congestion being the main problem. Which means either the isps need to run your route through a more robust node, or the owner of the node needs to upgrade their stuff. Both are not likely to happen, as money and effort are involved, which companies don't like to use.
Losing customers will cost the company money in the end. NTT is Square Enix's ISP. They are held responsible for the end results provided to their customers. The service they are providing to Square Enix is poor, and thus reflects directly on Square Enix as such. If they continue to ignore this problem, they will lose customers, money, and receive poor reviews which will effect overall sales.

This is a problem. And it needs to be addressed and not swept under the rug to be ignored and hope it goes away.