Quote Originally Posted by lovelikewinter View Post
Exactly this. Something similiar to what Jeff does for Overwatch would be a great step in the right direction.
It would really show that the devs at least understand the game and genuinely have an interest in the pvp community.
I was always under the impression that Live Letters were meant to fulfill that purpose. It seems like over time they've been far less open with what they're willing to talk about...and a considerable amount of time is now devoted to promoting optional merchandise instead of addressing reasonable issues with the game.