I was using 'limited time' as one example of what people call/dub/consider as being "casual" - you are correct in that limited time doesn't always mean limited effort/knowledge/ability. However there are those who WILL use their limited time to justify not looking up guides, clear video's, etc - I've seen them in virtually every MMO I've played. Whether or not that is a justified opinion/attitude all depends on each person - as some will find it justified, while others will not (like you for instance, since you obviously wish to try and improve as much as you can even with limited time to play).
On a personal note - I understand where they are coming from, but I also don't agree with it. Take FFXIV for instance - most dungeon/raid video guides are 5-7 minutes long... one view will give you enough information to have at least an idea of the mechanics of each boss so you can act accordingly. I consider myself a 'casual', sometimes I have very limited time... but regardless of time I always try and ensure my rotation is as best as I can, that I'm trying to hit positionals whenever possible, trying to not get hit by AoE, etc. I also take the time to read over a dungeon/raid's boss mechanics briefly and/or watch a video before doing it.
I got the data from NCSoft's earnings reports: http://global.ncsoft.com/global/ir/earnings.aspxCan you try and link some information to this? I scoured GW2 forums, reddit, and google and found no evidence of this. I also don't play the game, but I imagine something as bold as that would have been captured somewhere.
Guild Wars 2 had a big spike of earnings leading up to, and including, the release quarter of Heart of Thrones Expansion - It released in the 4th Quarter of 2015.
3rd Qtr 2015 - 20,699
4th Qtr 2015 - 37,311
1st Qtr 2016 - 30,557
2nd Qtr 2016 - 15,894
When you look over GW2's financial history, it was generally always on a downward slide (as one would expect), however it had never suffered such a massive 6 month loss of revenue previously. Going from the high of HoT's launch to 2nd Qtr 2016 was the single biggest loss of revenue ever suffered. It dropped the income to a point lower than had ANet not released the expansion and let their revenue slide at the average rate it was decreasing each Qtr, that's how bad the financial backlash was - had they done so, revenue would have likely been around ~17-18K, not 15-16K (based upon average revenue loss over whole game life, avg over past year and current trending downrate).
I'm not surprised you can't find talk about this - I was actively reading the GW2 forums & reddit during this time, and they were filled to the brim with "ANet Defense Squad" - people defending ANet religiously, attacking any and every negative post, telling ppl to leave or "just use party finder", etc. In all the "This game is too hard" or "where are the people" threads I saw the same people spamming them with "I find the game easy, git gud" or "use party finder" / "I see lots of ppl" type of responses.
I can't comment about their latest expansion, Path of Fire, since NCSoft have not released the 4th Qtr 2017 earnings report yet. So no idea what the loss of revenue has been like - they did have an upswing in revenue for it's release (expected), but it was nowhere near the upswing as happened with HoT. It went from 13,557 up to 20,145 - a jump of 148.59% vs 180.25% from HoT, so confidence in PoF is definitely lower. However it's also a lot easier expansion from what I've read, and does a lot of things differently & more "base game player" friendly (ie easier, bigger maps, less annoying mobs, not gating story behind group-only events, etc)... so it will be interesting to see what it's 4th Qtr 2017 revenue was. Obviously to make a proper comparison with HoT's loss would mean waiting for 1st Qtr 2018, so we can review a 6 month change for each.
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In regards to the OP - I have to disagree with removing enrage timers. These are needed for dps check's... and just so people can't sit doing piddly all and clear the content without trying. Rather than dumbing down all content, or making everything harder, I wish they would bring in more tutorials and ways of teaching players how to actually play in-game... or decent ways to practice rotations or such.
Stuff like the Stone, Sea that got added in the end of Heavensward is a good example of this - it has post's that you can get called down which have the hp of whatever boss/setting you choose and thus you can then see what you're dps is like vs them. I wish something like this was added into the game & story earlier and pushed players to it - say by adding it as part of the requirement to rank up in a Grand Company... that you have to defeat a boss post of whatever Primal that region faces in X time (ie Ifrit for Immortal Flames). Add in a npc in every place the Scions setup their home/base that ports you to this area... and have the MSQ point you to this training region whenever facing a primal / major Boss that is "known" to the scions in some way.
Can also add in rooms/area's that do mechanic training - such as dodging AoE effect's from each different bosses. IE like the outer/ then inner AoE of the 'Book" fight in Gubal Library, or the raide-wide curving slash AoE from the last boss in Crystal Towers Labyrinth, etc. Point players to this training again via both the MSQ and Grand Companies, make it more accessable earlier... to give those who would like to try and improve themselves and/or learn different mechanics a way to do so that doesn't then effect other players (since right now the only way to practice / improve vs mechanics is in fights... where you can/will effect others).
Yes I know that the Hall of Novice exist's, and that the MSQ point's you to it right before the 1st dungeon. But you're not required to do it, and it really only teach's a bare basic's of dealing with AoE and such... and doesn't let you practice fights vs boss mechanics or such.