Devs do not listen to these people.
You are the artists, you make the scripts, you want a certain feeling and story to go the way you want.
These people that complain about instance fights don't understand that it is more important for the script and story to keep its purity than it is to sacrifice that so things work perfectly day 1.

Story and feeling in FFXIV is one, or probably the most important thing. If you change that and lower the quality of that you're listening to the wrong things.