Yesterday I called Square Enix to talk to them about the severe packet loss on NTT network causing lag that makes the game unplayable. I was shocked to be told that no one else is experiencing this problem, and it is probably just a problem I am having. And until more people report it, there is nothing they can do.

Therefore, I'm suggesting EVERYONE on this thread who is having bad lag issues due to packet loss on NTT's network should CALL IN AND REPORT THIS VIA PHONE. Here is Square Enix's support number: 1 (858) 790-7529.

To check to see if you are having packet loss on ntt's network, in Windows, go into your start menu and type cmd and hit enter. At the command prompt type

tracert 204.2.229.9

The ip listed there is my particular server ip (aether), the others are all listed here https://arrstatus.com/. Anywhere you see a * on the output means a packet was lost. Here is an example of my tracert and you can see that I have lost packets on the hops that end with ntt.net:

1 2 ms <1 ms <1 ms www.routerlogin.com [192.168.1.1]
2 18 ms 8 ms 8 ms 10.7.82.1
3 8 ms 7 ms 9 ms 68.4.15.32
4 12 ms 11 ms 15 ms ip68-4-11-98.oc.oc.cox.net [68.4.11.98]
5 15 ms 16 ms 14 ms 68.1.1.63
6 15 ms 14 ms 21 ms ae-7.a00.lsanca20.us.bb.gin.ntt.net [129.250.194.165]
7 37 ms 42 ms * ae-3.r01.lsanca20.us.bb.gin.ntt.net [129.250.2.233]
8 30 ms 31 ms * ae-8.r23.lsanca07.us.bb.gin.ntt.net [129.250.6.48]
9 * 46 ms 39 ms ae-12.r22.snjsca04.us.bb.gin.ntt.net [129.250.4.150]
10 38 ms * 39 ms ae-19.r01.snjsca04.us.bb.gin.ntt.net [129.250.3.27]
11 39 ms 37 ms * ae-1.a00.snjsca04.us.bb.gin.ntt.net [129.250.2.228]
12 42 ms 45 ms 45 ms xe-0-0-42-1.a00.snjsca04.us.ce.gin.ntt.net [129.250.195.42]
13 25 ms * 26 ms 204.2.229.242
14 42 ms 42 ms 42 ms 204.2.229.9

I am very disappointed with how Square Enix is handling this issue. I cannot play any current content (Shinryu or Deltascape Savage, and of course Ultimate Coils are completely out). This will affect my ability to raid come 4.2 and if I lose my group due to it I will be canceling my subscription.