Constant Dropped Packets / Rubberbanding

[Ravenguard]

If those do not resolve your issue, we recommend you contact your ISP. Seeing that you all have the same ISP makes me think there might be something going on there.

Except that I have already done that. I've been struggling with FFXIV for this particular issue for over a month now, and when I originally discovered it during a FFXIV raid, I immediately contacted my ISP. They sent out a technician and even went as far as to replace my Modem/Router combo. At that time, however, I thought it was fixed as I hadn't realized that the issue was unique to FFXIV/NTT, seeing has how after the tech call/modem replacement I wasn't noticing any lag to other online games I was playing (never the case).

I can traceroute to any non-NTT point (Cox or otherwise) and have zero packet loss. So I'm not sure what can be done about this. As suggested in this thread, I can try a VPN service which will possibly allow for a different route, or just deal with it (and be unable to raid) until it's fixed.

I'll add a fresh traceroute later tonight to the existing thread of Data Center-related issues:
http://forum.square-enix.com/ffxiv/t...ter-Relocation

[Lothriel]

Except that I have already done that. I've been struggling with FFXIV for this particular issue for over a month now, and when I originally discovered it during a FFXIV raid, I immediately contacted my ISP. They sent out a technician and even went as far as to replace my Modem/Router combo. At that time, however, I thought it was fixed as I hadn't realized that the issue was unique to FFXIV/NTT, seeing has how after the tech call/modem replacement I wasn't noticing any lag to other online games I was playing (never the case).

I can traceroute to any non-NTT point (Cox or otherwise) and have zero packet loss. So I'm not sure what can be done about this. As suggested in this thread, I can try a VPN service which will possibly allow for a different route, or just deal with it (and be unable to raid) until it's fixed.

I'll add a fresh traceroute later tonight to the existing thread of Data Center-related issues:
http://forum.square-enix.com/ffxiv/t...ter-Relocation

Agreed, SE's Engineers need to contact NTT's NOC to open a ticket and address the issue (or just remove NTT from SE's carrier blend). As it stands right now there seem to be an overloaded/congested link; the ae3 link from r01 to the ae7 link on a00 in lasnca20.

[Hestzhyen]

Agreed, SE's Engineers need to contact NTT's NOC to open a ticket and address the issue (or just remove NTT from SE's carrier blend). As it stands right now there seem to be an overloaded/congested link; the ae3 link from r01 to the ae7 link on a00 in lasnca20.

They definitely can't remove NTT as a carrier since NTT also owns the datacenters they're making use of to host the game and related services. But they absolutely should open a ticket for investigation if there are users experiencing degraded service once they reach the NTT-owned hops; Cox likely won't care about a few individual users, but they'll probably pay attention when another company comes calling. In the meantime affected users will have to find their own workarounds.

[Ravenguard]

I found it. So I had multiple members of my raid group (who had no lag) run Traceroutes for me and the one thing they all had in common is that they didn't route through Los Angeles. They had no lag, and were all routed into San Jose, then to the datacenter. Which lead me to the culprit:

ae-3.r01.lsanca20.us.bb.gin.ntt.net


I ran pings to each hop until I found which one was unstable.

Hop 5


Hop 6


And finally.... Hop 7


Cox hands it off to NTT, who sends it to another router which is having supreme issues. Everyone who doesn't route through Los Angeles is fine. But around 7:30PM PST, this hop becomes completely congested and makes connections to FFXIV unstable and unplayable.

So my question is "Can anything be done about this node?"