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  1. #1
    Community Rep Zhexos's Avatar
    Join Date
    Apr 2015
    Posts
    237

    Reporting Issues Resulting from the North American Data Center Relocation

    Thank you for all the feedback regarding the North American Data Center move so far!

    We understand that stable access and responsiveness are very important for enjoying your time spent in FINAL FANTASY XIV. We'll be doing our best to alleviate specific ISP-related issues or routing problems to ensure that your gameplay experience is positive. To achieve this, we'd like to gather feedback specifically from users encountering any issues related to the data center move in this thread so that we can investigate.

    Please note that this thread is for players accessing the NA Data Center.

    In order to assist us in investigating these concerns as efficiently as possible, please keep all comments in this thread specific to problems you may be encountering post NA Data Center move (taking place after May 17th, 2017).

    How To Report Your Concern:
    When reporting your issue in this thread, please make sure to provide the following information.
    • Type of Issue/Feedback: (What type of issue are you encountering? Be as detailed as possible!)
    • Name of your Internet Service Provider (ISP):
    • State/Country:
    • Date/Time: (When did the issue start happening, at what specific times does this issue arise, if any.)
    • World Name:
    • Frequency: (How often does the issue occur?)
    • Traceroute records (optional) (Learn how to generate traceroute record)

    We greatly appreciate your assistance!
    (47)
    Tony "Zhexos" Caraway - Community Team

  2. #2
    Player
    Bariaus's Avatar
    Join Date
    May 2015
    Posts
    32
    Character
    Ajora Glabados
    World
    Brynhildr
    Main Class
    Goldsmith Lv 60
    Hello,

    - Ping goes up from 180ms before migration, to 300ms after migration.
    - Movistar (Telefónica).
    - Santiago, Chile.
    - Brynhildr.
    - Since migration of NA datacenters. Constant and so far no fluctuations.
    - Tracert before migration
    - Tracert post migration

    Quick observation: This is happening in all South America with ISPs related to the company named Telefónica in South America and Spain. Tracert hops pre and post migration leads to Spain, the difference now on the +120ms average is the jumps it now makes on Spain, France, Spain, Netherlands. All of em with ms increment. Pre migration it was only Spain and with no ms increment hops inside this country.

    Thank you.
    (13)

  3. #3
    Player
    BernAlmasy's Avatar
    Join Date
    Jan 2017
    Posts
    21
    Character
    Bern Almasy
    World
    Behemoth
    Main Class
    Dark Knight Lv 60
    Hello!

    Type of Issue/Feedback: latency went way higher after server move, from 140 to 250
    Name of your Internet Service Provider (ISP): Net Virtua
    State/Country: Sao Paulo / Brasil
    Date/Time: Entire time
    World Name: Behemoth
    Frequency: Entire time
    (3)

  4. #4
    Player
    Haggenn's Avatar
    Join Date
    Jun 2015
    Location
    Ul'dah
    Posts
    8
    Character
    Haggenn Lyhza
    World
    Behemoth
    Main Class
    Monk Lv 70
    Hi!

    Type of Issue/Feedback: Enormous ping after NA Realocation, from 180 to 250+
    Name of your Internet Service Provider (ISP): Vivo GVT
    State/Country: Rio Grande do Sul / Brazil
    Date/Time: Since migration of NA datacenters. Constant and so far no fluctuations.
    World Name: Behemoth
    Frequency: Entire time
    (1)

  5. #5
    Player
    Rhundas's Avatar
    Join Date
    Jun 2014
    Posts
    2
    Character
    R'das Sahazrh
    World
    Balmung
    Main Class
    Machinist Lv 60
    Type of Issue/Feedback: Ping up to 160-220ms from 90-120ms
    Name of your Internet Service Provider (ISP): BT Global Services
    State/Country: England
    Date/Time: Since the relocation
    World Name: Balmung
    Frequency: At all times
    Traceroute records

    Unlikely that this is indicative of any issues since higher ping is to be expected from the EU now, but no harm in providing feedback.
    (0)

  6. #6
    Player
    Lorielthy's Avatar
    Join Date
    Sep 2015
    Location
    Limsa Lominsa
    Posts
    8
    Character
    Lorielthy Elwonfin
    World
    Behemoth
    Main Class
    White Mage Lv 70
    Name of your Internet Service Provider (ISP): VIVO (Telefônica Brasil, what was previously GVT)
    Ticket or reference number from your ISP: None. They just took note of the problem and said they will look after. But other friends with others ISP have better connection than me in the same state. I'm taking route to Amsterdan while trying to reach Sacramento. Using VPN my ping went to the same old value, 190ms.
    State/Country: Rio de Janeiro - RJ/Brazil
    Date/Time: Started May 17, 2017 after the server move.
    Frequency: Latency issues all the time. Was 190ms befere the move and now I have 290~320ms.
    Content: All kind of duties.
    Which in-game World were you playing on when the issue occurred? Behemoth
    Traceroute records:

    2 7 ms 11 ms 7 ms gvt-b-se03.rjo.gvt.net.br [179.184.126.63]
    3 7 ms 7 ms 7 ms 177.205.8.25.static.adsl.gvt.net.br [177.205.8.25]
    4 10 ms 10 ms 11 ms gvt-te-0-3-0-2.rt02.rjo.gvt.net.br [179.184.75.100]
    5 46 ms 46 ms 43 ms 201.22.76.202.dynamic.dialup.gvt.net.br [201.22.76.202]
    6 44 ms 45 ms 45 ms grafortw2--5-2-1.net.telefonicaglobalsolutions.com [216.184.112.72]
    7 123 ms 149 ms 120 ms 94.142.98.153
    8 149 ms 149 ms 149 ms 5.53.6.17
    9 231 ms 230 ms 229 ms 94.142.117.229
    10 233 ms 232 ms 233 ms 5.53.6.178
    11 235 ms 235 ms 236 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
    12 245 ms 356 ms 338 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
    13 395 ms 378 ms 315 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
    14 289 ms 290 ms 317 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
    15 299 ms 298 ms 298 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
    16 294 ms 330 ms 294 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
    17 294 ms 294 ms 295 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
    18 299 ms 300 ms 299 ms 204.2.229.234
    19 293 ms 293 ms 293 ms 204.2.229.9

    Rastreamento concluído.
    2 7 ms 8 ms 7 ms gvt-b-se03.rjo.gvt.net.br [179.184.126.63]
    3 7 ms 7 ms 7 ms 177.205.8.25.static.adsl.gvt.net.br [177.205.8.25]
    4 9 ms 10 ms 7 ms gvt-te-0-3-0-2.rt02.rjo.gvt.net.br [179.184.75.100]
    5 46 ms 47 ms 47 ms 201.22.76.202.dynamic.dialup.gvt.net.br [201.22.76.202]
    6 45 ms 45 ms 44 ms grafortw2--5-2-1.net.telefonicaglobalsolutions.com [216.184.112.72]
    7 113 ms 118 ms 119 ms 94.142.98.153
    8 150 ms 198 ms 151 ms 5.53.6.17
    9 230 ms 254 ms 229 ms 94.142.117.229
    10 232 ms 263 ms 232 ms 5.53.6.178
    11 239 ms 239 ms 237 ms ae1-0-ntt-grtamstc1.net.telefonicaglobalsolutions.com [213.140.53.97]
    12 237 ms 274 ms 244 ms ae-4.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.146]
    13 247 ms 247 ms 247 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
    14 288 ms 323 ms 312 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
    15 299 ms 299 ms 298 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
    16 323 ms 294 ms 297 ms ae-2.r00.scrmca02.us.bb.gin.ntt.net [129.250.7.33]
    17 294 ms 316 ms 294 ms xe-0-1-0-1-1.r00.scrmca02.us.ce.gin.ntt.net [129.250.195.46]
    18 299 ms 299 ms 299 ms 204.2.229.234
    19 301 ms 293 ms 293 ms 204.2.229.9

    Rastreamento concluído.
    (0)
    Last edited by Lorielthy; 05-20-2017 at 07:40 AM.

  7. #7
    Player
    Edgedy's Avatar
    Join Date
    Oct 2013
    Posts
    96
    Character
    Aurion Pax
    World
    Exodus
    Main Class
    Gladiator Lv 70
    Type of Issue/Feedback: Without VPN/GPN: Ping increased from 40 MS to 130 MS, with spikes upwards to 180 MS. 3 dropped packets in a 30 minute period. Packet Loss occurred between 204.2.229.234 both outgoing, and incoming.

    My ping to an EU server is in some cases more viable then it is to California. (120 MS)

    Utilizing a 3rd party application (I.E.) WTFast I can get a solid 90-100 MS ping without spikes.

    Effects ability to weave rotations and raiding that did not exists prior to the server change. Primarily, Ninja, Machinist.

    I will need to pay an estimated $30 a year additional to play at the same level of gameplay that I would honestly rather use towards the game, not another service.

    Name of your Internet Service Provider (ISP): Spectrum/Time Warner Cable
    State/Country: NY, NY (Manhattan)
    Date/Time: 05/19/17
    World Name: Exodus
    Frequency: All the time.
    Traceroute records
    (8)
    Last edited by Edgedy; 05-20-2017 at 08:13 AM.

  8. #8
    Player
    FerrousOx's Avatar
    Join Date
    May 2017
    Posts
    2
    Character
    String Bean
    World
    Leviathan
    Main Class
    Black Mage Lv 60

    Latency Report

    Type of Issue/Feedback: Latency/Lag after server relocation
    Name of your Internet Service Provider (ISP): Verizon (Fios)
    State/Country: Virginia, United States
    Date/Time: Since after the server relocation, had little issues with latency/lag before then
    World Name: Leviathan
    Frequency: Intermittent, almost always a major spike within instanced dungeons/instanced content. No specific time of day, however.

    Traceroute Record

    Been having trouble in general with the second to last hop, 204.2.229.234

    WinMTR Results

    This was recorded over the course of an hour during regular play, including an instanced dungeon. The packet loss in this case was minor, but still higher than it should be. I did encounter minor latency during the instanced content. I do not currently have a log, but I previously experienced severe (upwards of 10%) packet loss with the 204.2.229.234 IP as well. This severe loss occurred directly after the servers came back online. First I was 90k'd and kicked from the server. When I returned, I experienced lag that lasted for about a minute. My GCDs were activating and my spells were casting, but no healing was taking place. My party members seemed to move as well, and their HP dropped as usual. After about a minute, I was booted from the server once more.
    (0)
    Last edited by FerrousOx; 05-20-2017 at 07:42 AM. Reason: Left out details

  9. #9
    Player
    Zackryder's Avatar
    Join Date
    Apr 2017
    Posts
    1
    Character
    Zack Ryder
    World
    Exodus
    Main Class
    Bard Lv 60
    Ping went from 45ms to 100ms
    ISP: Comcast
    State: Pennsylvania, USA
    Always occurs. Packet loss is gone but ping more than doubled.
    (1)

  10. #10
    Player
    Keleg's Avatar
    Join Date
    Apr 2017
    Posts
    6
    Character
    Keleg Fomalhaut
    World
    Faerie
    Main Class
    Machinist Lv 70
    Hello!

    - Ping goes up from 190-200ms before migration, to 290-300ms after migration.
    - ISP is Movistar (Telefónica).
    - From Concepcion, Chile.
    - Playing in Faerie server
    - Since migration of NA datacenters. It hasn't change till then.
    - Tracert

    Observation: As you may see in other posts, this is a South America problem with ISPs of the Telefónica Company. Tracert goes to amsterdam before going to US server.

    Thanks, I hope you can solve this issue for us.
    (2)

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