Quote Originally Posted by winsock View Post
How about if a company fails to take appropriate security measures to protect their service? Whether they are or aren't is speculation, but to say that have 0 ethical responsibility is a stretch.

For the sake of getting some indication as to whether or not out discussion can go anywhere:
Do you believe there is ANY circumstance in which SE should add time to consumer accounts due to the quality of service. For example, if the DDoS attacks made the game unplayable for the full month of your sub, would you feel like SE should compensate you in some way? After all, their service didn't provide any value to you.
Seriously, do you expect SE to move a bunch of racks out of NTTs data-centre and into another one overnight because NTT is getting DDoSed? Get real.

Any time my service was interrupted, I did a traceroute and sure enough, it was an NTT hop experiencing packet delay and loss. Not once did I see latency at SE's endpoint IP address. The servers stayed up and appeared to keep running just fine. It would appear that any network security within SE's power has been good enough so far.

Do I think there could be cases where SE could be in a position to credit back subscription fees to the players? Absolutely. A few things come to mind:

-If an update goes live and they made errors that prevent login
-If a server experiences technical trouble and they ignore it
-Or even if NTT has major network trouble long-term and SE doesn't look at new hosting service

As for point 3, I don't think SE is there yet. As a global ISP with a massive client base, I fully expect NTT to be on top of this. In the cases where I was affected on my route last week, NTT had the offending IP addresses black-holed within a few minutes. If this goes on for another week, even though the interruptions are a few minutes at most, I would hope SE will consider other hosting providers. I haven't noticed any latency for a few days now so I am hopeful that NTT found a way to permanently mitigate the attack, found the source and was able to take action to stop the DDoSer or that the DDoSer gave up.

Personally, I don't think SE has been negligent in any way throughout this entire attack on NTT and therefore, I won't be asking them for compensation.