So when does SE plan to credit our accounts for the multiple ongoing service issues?

[Baingoleth]

Why do I have to hear about your service? And why does it hold more weight than mines? My service has been pretty great, little to no lag or congestion. I've had no issues paying for the upgraded services in my area. I will also be honest and say I didn't notice or care about lag because I had the best in my area. But the last week or so I can't stop DCing. When folks complained, I ignored. I guess since I am in the other now it suddenly now bother me. How about you all recognize SE could do better?

1. NTT is a global ISP with backbone service in many countries and is "the fourth largest telecommunications company in the world in terms of revenue". Check it out for yourselves: https://en.wikipedia.org/wiki/Nippon..._and_Telephone. If SE had chosen to host with another major ISP, this week's DDoS issues might not have happened but choosing an ISP who handles such a large chunk of global internet traffic is not a bad business decision.

2. Along with point number 1, I expect that the 4th largest ISP in the world would have top network security talent and that they have been very active in trying to resolve a DDoS issue that is not only impacting SE customers but any other traffic flowing through their NA routers. I strongly suspect this is a more sophisticated attack than previous ones NTT has faced because they seem to be having a hard time solving this.

3. Not all routes through the US are being hit as hard. Routes in the West going through Seattle have been hardly impacted at all and when they have been, the trouble was resolved within a few minutes. My route is like that and except for the occasional attack on a router in Sacramento, CA, the connection has been fine.

4. When I was working for an ISP, customers would not be credited if there was trouble on an end-point. That included a TV network going down. If it wasn't our equipment at fault, there were no credits issued. Infrequently, occasional customers would get a free movie or something but only because they were belligerent and wouldn't stop harassing the call centre reps. The freebie was just because we needed to get them off the phone so the front line staff could deal with customers who had genuine trouble that could be resolved by us. SE may give something out for similar reasons but I wouldn't count on it.

5. Secure your devices connected to the internet and encourage others to do the same. DDoS stands for Distributed Denial of Service and these attacks are done by the attacker gaining control of many devices connected to the internet and having them all attack at the same time. If your online fridge, toaster, stove, car, router, phone, computer, whatever isn't patched up and you never changed the default password then who knows, maybe your stuff could end up in one of these 'botnets'.


I like FFXIV and have mostly had fun with the people I have met so far. I hope you can all have a smooth gaming experience soon. Please don't take your frustrations out on SE. If anything, NTT might have made some mistakes but I am more inclined to believe that they are dealing with some new and difficult DDoS this time and have just been trying to work toward a solution.

[JunseiKei]

The amount of people okay with subpar service is astounding. So what it's the servers FFXIV uses. They still use it and a lot of people can't log in/continually DC. They should offer something, anything. I know a few phone apps that do a better job at handling service interruptions.

Lol are you new to MMOs? The providers are being DDoS'd; this is completely outside of SE's realm. Be angry at the script kiddies and not the victims (ISPs and services they are attempting to crash). It's like being angry at the house for burning down and not being angry at the person who set the house on fire.

[Lazaruz]

Wait, what? When did you play WoW, back in Vanilla? If it wasn't during that period then I call BS. I was subbed from Burning Crusade to Legion and never, not once, got time credited for patch day or maintenance downtimes.

Unless you are talking about the debacle surrounding the Warlords expansion launch, which was a one-time deal to apologize for how awfully they handled things. Which again, was their fault, not their ISP's (as is the case here.)

I did infact start in the tail end of Vanilla, some time before TBC was announced and launched. However I'm freely willing to admit that I might've just imagined it then, as was my intent to imply with the very beginning of the thing you quoted.

Either way, thank you kindly for the correction! I havent played WoW in years, so I had no idea if it was still happening nor when they would've stopped if it ever did happen

[Ruri]

Lol are you new to MMOs? The providers are being DDoS'd; this is completely outside of SE's realm. Be angry at the script kiddies and not the victims (ISPs and services they are attempting to crash). It's like being angry at the house for burning down and not being angry at the person who set the house on fire.

This, it's amazing how many people immediately blame SE yet know nothing and do no research on the issue.

[Felis]

I can see their point though. Many other games give small items in exchange for unexpected downtime. They could do something small like throw us some silver chocobo feathers or another form of compensation. Nothing too major, but something considering that it takes play time from people who may not be able to play a lot due to having a RL.

Also for DDoS attacks? Wouldn't it be seen as a sign as just do more DDoS attacks to get more free stuff?

[Maero]

Well to be fair the ddos attacks are not the only issues at hand, it is also the very bad coding and the not so great servers SE still use, lol
Granted yes ddos attacks are not a SE thing but we still have issues from time to time when not attacked

[Kerwin]

Maybe it will get SE to move the servers out of California? Being on one coast anyways is bad for business.

[Rinuko]

What service issue? /EU

[Catwho]

Well to be fair the ddos attacks are not the only issues at hand, it is also the very bad coding and the not so great servers SE still use, lol
Granted yes ddos attacks are not a SE thing but we still have issues from time to time when not attacked

SE's back end is pretty standard. Most databases can only handle about 5000-10000 connections at once, which is why SE's server cap is 5000 players at a time, with the lobby server slowing things down to 100 new connections per minute. The servers themselves are pretty stable, only crashing completely once ever few weeks. When it's their fault, SE admits it was a "server programming error" in the recovery notes, usually some bug that caused a memory leak or somesuch.

The network infrastructure itself isn't that great, but again it's also industry standard. Every character is a constant query upon 3-4 servers as we navigate between duties, instances, party finder, etc. They could lift the query cap on the database, but past experimentation has found that the database gets gummed up at 5000+ characters, and that matches my own experience in a development environment whereupon a relationship database chokes and dies beyond 10,000 simultaneous queries. We keep our Oracle databases capped at 10K as well.

[Alien_Gamer]

While that is enough for some... As you can plainly see, that does not seem to be enough for many others in this thread and on the forums.

Lol, then it will never be enough. He is the official representative for them regarding network issues, you aren't going to get a more official statement than what he gives. Yoshi may be the guy in charge but he won't be giving any different information than what Noc is posting.