Where's My Falcon?

[Dustytome]

I keep double checking the campaign info and correct me if I'm misreading, but I believe it says all characters on the service account will receive it, but for some reason I've only received it on one of 2 characters that both existed for years prior to this event.

Did I miss a caveat on that somewhere?

On the character missing it, check to make sure you clear out all the old mail in their mailbox and hit that button to the top of the mail window to attempt to collect any items that may be held back due to too much mail. If after clearing it and hitting that button, it still doesn't get through then contact a gm.